Albums from Tidal will not add to library/add wrong album

Making this a separate thread as it seems to be a different issue. Some Tidal albums will play fine, but will fail to add to my library. Examples:

  • Arch Echo - Arch Echo - the album plays fine if I just pull it up within Plex or PlexAmp, but if I try to add it to my library I instead get “Echo Echo” by Carbon Leaf. The album artwork appears as Arch Echo, but the music that plays is not correct.
  • The Deer Creek Sharp Shooters - Crik - again the album plays fine, but I simply get nothing in my library if I try to add it. Interestingly this album was successfully in my library a few weeks ago, and when I went to play it Plex was displaying the wrong album. When I tried to remove and read it it simply failed.
  • Calum Graham - Sympatheia fails to add entirely now. Tabula Rasa (another albums by the same artist) adds but fails to pull across the artwork.
  • Fallujah - Empyrean - just will not add to my library .

@BigWheel I created this as a separate thread from the other issues you were involved in recently because the “symptoms” are a little different, but let me know if you think it’s part of the same problem and want me to move this over.

It is likely related. but we can leave as a separate topic for now. Thank you for the specific examples

@BigWheel is there any update on this? It has been nearly two months with no update and the issue persists. I’ve honestly stopped using Plex for music and am just using Tidal because this is so unreliable.

I was not notified of this at the time so sorry for no reply. The report shows that the issue at Tidal was resolved at the end of Dec 2023. Are you still having issues with those same albums listed in first post?

Yeah I am. Crik added but I am still seeing the same issues as above with the other three albums.

@BigWheel any update?

Is there anyone looking at this issue? Albums I reported in November are still not working.

I will poke folks about it.

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