All apps except Trailers works

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1

Brief summary of my trials and tribulations (5 hrs worth):

  • Fresh install on Windows 8.1, 64 bit
  • Ran fine on Windows 7 same machine
  • When launching trailers app, aTV instantly says Trailers unavailable. 
  • Other apps load just fine
  • Firewall is turned OFF on router and Windows
  • Regenerated certificates, removed profile and followed the guide to a TEE at least 10 times now 
  • Tried 3 different versions of PMS (see below)
  • Checked permissions to files/folders
  • Restored aTV to factory, updated to latest firmware
  • Tried Python 2.7.9 at first, then 2.7.6 last few tries

The template:

  • AppleTV3,2 (A1469), Software 7.0.2 (6915)

  • The DNS server set on the ATV: 192.168.0.8

  • The local IP address of the device that PlexConnect is installed on: 192.168.0.8

  • The device and operating system (including version number) that PlexConnect is installed on: Windows 8.1 laptop

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: Windows 8.1 laptop

  • The Plex media server (PMS) version number you are running: Tried 3 different PMS (0.9.11.7)  (0.9.11.4)  (0.9.8.18)

  • The local IP address of the device that the Plex media server (PMS) is installed on: 198.168.0.8

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. Plexconnect downloaded from GitHub 12/29/2014 5:30pm

  • The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c)

[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.178.10
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Normal
logpath = .

  • A detailed description of the issue (the clearer you can make this the better): All apps work except for Trailers app, immediate unavailable and no change in the Plexconnect window (sometimes) when trying to launch Trailers

  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link: http://pastebin.com/nYymXwkL

For the log file, I opened the ABCnews app (line 30) to show it working correctly, and then tried opening Trailers (line 50). The trailers app took a few tries until it showed in the log, but for each try the outcome was the same - an instant 'unavailable' error.

 

Thanks in advance for any help that can be provided. I have a feeling it is something with the certificates but I've tried it so many times (redownloading all files and removing profiles) I am stumped.

 

Edit: I also added the cert to Trusted Certificates in windows.

2

Firewall, antivirus, vmware/virtualbox, internet sharing, recent network additions/removals (new router/modem/gateway)?

3

With windows even if you have disabled the firewall it has been found you need the entries and windows still blocks.

4

I seemed to have solved the Trailers Unavailable problem by going to the properties dialog box of all *.py files in the Plexconnect directory and clicking 'unblock' since it said 'file is from another computer and may be blocked for safety.'  I had tried this on a previous install without luck but for some reason it did the trick this time. I also disconnected the Microsoft sign in and reverted to a local account login, but that was before I unblocked and didn't seem to make a difference at the time.

So now, at least the trailers app is working, but it is EXTREMELY slow. It says 'Accessing Trailers' for about 3 minutes any time I try to navigate anywhere in the gui. I didn't have this problem on the previous setup. I updated PMS to the newest version with the same result. I am still running python 2.7.6. 

I am not getting any bottlenecking at the wireless card of the laptop since I have tested at 8 MB/s down and 1 MB/s up.

I have seen these erros in my log now as well:

Traceback (most recent call last):
  File "C:\Python27\lib\SocketServer.py", line 593, in process_request_thread
    self.finish_request(request, client_address)
  File "C:\Python27\lib\SocketServer.py", line 334, in finish_request
    self.RequestHandlerClass(request, client_address, self)
  File "C:\Python27\lib\SocketServer.py", line 651, in __init__
    self.finish()
  File "C:\Python27\lib\SocketServer.py", line 710, in finish
    self.wfile.close()
  File "C:\Python27\lib\socket.py", line 279, in close
    self.flush()
  File "C:\Python27\lib\socket.py", line 303, in flush
    self._sock.sendall(view[write_offset:write_offset+buffer_size])
error: [Errno 10053] An established connection was aborted by the software in yo
ur host machine

Firewall, antivirus, vmware/virtualbox, internet sharing, recent network additions/removals (new router/modem/gateway)?

No to all of the above. Fresh install on this laptop and PMS/PlexConnect is the first thing I'm adding after crucial system drivers. 

With windows even if you have disabled the firewall it has been found you need the entries and windows still blocks.

I just tried turning the Firewall back on, but opening ports 53 443 and 80 both TCP/UDP to both the inboubd and outbound rules just for good measure. The python.exe also shows.

In my log, it shows "DNS Request Received, Source: , (port number ranging from 40,000 to 65000) so I also open those ports as well just in case.

5

After playing around with it more, it seems the main issue is serving up the menus. I get a long wait anytime I navigate to a different menu or section. Once I finally get to the movie I want to watch and have the 'Play' button available to me, the movies load really quick and the 'Accessing Trailers' message shows for less than a second after clicking play.

So less than a second when finally playing a movie, but 1-3 minutes when using the menus.

6

Ok I solved the issue with long menu loading. I installed this version of Plexconnect https://github.com/iBaa/PlexConnect/archive/v0.5.zip from roidy's post here https://forums.plex.tv/topic/132734-massive-update-to-xml-selector-read-before-updating/

The version I downloaded yesterday  12/29/14 at 530pm central time was 0.5-dev according to my log files, I got it from this link https://github.com/iBaa/PlexConnect/archive/master.zip located on the github install guide here https://github.com/iBaa/PlexConnect/wiki/Install-Guide

With this version 0.5 I didnt have to go to 'unblock' all the *.py files. I just deleted the 0.5-dev files, extracted the 0.5 files and was ready to go after moving the certs back into the correct folder.

Thanks for your responses, and hope this helps someone else.

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