Trailers unavailable. Try again later. (ATV3_7.0.2)

Firmware: ATV3 | 7.0.2 (6915)
DNS Set on Apple TV: 10.0.0.11
IP of PlexConnect: 10.0.0.12
PlexConnect Server Info: Windows 7 Professional x64
PMS Info: Windows 7 Professional x64
PMS Version: 0.9.11.4
PMS IP: 10.0.0.11
PlexConnect Version: Downloaded 12.12.14 at 9:00 PM CST
Contents of settings.cfg

 

enable_plexgdm = False
ip_pms = 10.0.0.11
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 75.75.75.75
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 10.0.0.11
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = C:\Program Files\PlexConnect\assets\certificates railers.pem
loglevel = High
logpath = .
 
Issue:
I seem to be unable to get PlexConect to load the trailers application as expected. Once I select the trailers application it almost immediately displays "Trailers unavailable. Try again later." PMS is working otherwise find and I am able to access the PMS from other devices (local and offsite). I have had this working before but have had to re-install the OS and needed to set it up again. PlexConnect logs are attached. 

Firewall On

Port 80 (other device):

This webpage is not available

Error code: ERR_CONNECTION_TIMED_OUT

Port 443 (other device):

This webpage is not available

Error code: ERR_CONNECTION_TIMED_OUT

Firewall Off

Port 80 (other device):

This webpage is not available

Error code: Error code: ERR_CONNECTION_REFUSED

Port 443 (other device):

This webpage is not available

Error code: ERR_CONNECTION_REFUSED

Re-add Profile

I attempted to remove and then re-add the profile to the ATV without success. When attempting to add the "new" profile it simply spins with the notification "Adding Profile" and eventually times out with an error message. Perhaps I need to reset the ATV back to default and retry. I will note that I did not try and re-create the certificates that were previously created. This may or may not have been related. 

Re-add Profile [update]

It appears that I was able to resole the issue by re-creating the certificates and then adding a "new" profile to the ATV. I suspect that the existing profile (before the OS re-install) was causing an issue with the newly created certificates (post OS re-install). Many thanks to the community for the suggestions that allowed me to discover the issues and resolution. 

I have the same setup and fresh installation ,getting same error , I see the DNS request from ATV , intercept request , thats it

ATV3 7.02 (6915)- 192.168.0.252

DNS Server on ATV 192.168.0.209

Plexconnect and Plex Server are installed on OS Windows 7 , 64bit

PMS Version 0.9.11.4

Local IP Addres 192.168.0.209

12/22/2014 9:18PM

Pyhon Ver 2.7

[PlexConnect]

enable_plexgdm = False

ip_pms = 192.168.0.209

port_pms = 32400

enable_dnsserver = True

port_dnsserver = 53

ip_dnsmaster = 8.8.8.8

prevent_atv_update = True

enable_plexconnect_autodetect = True

ip_plexconnect = 192.168.0.209

hosttointercept = trailers.apple.com

port_webserver = 80

enable_webserver_ssl = True

port_ssl = 443

certfile = ./assets/certificates/trailers.pem

loglevel = High

logpath = .

log file is attached

Thanks

I have the same setup and fresh installation ,getting same error , I see the DNS request from ATV , intercept request , thats it
ATV3 7.02 (6915)- 192.168.0.252
DNS Server on ATV 192.168.0.209
Plexconnect and Plex Server are installed on OS Windows 7 , 64bit
PMS Version 0.9.11.4
Local IP Addres 192.168.0.209
12/22/2014 9:18PM
Pyhon Ver 2.7
[PlexConnect]
enable_plexgdm = False
ip_pms = 192.168.0.209
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 192.168.0.209
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = High
logpath = .
log file is attached
Thanks


If it is the same problem then the issue is with your profile on the ATV, but it may seem like the same issue, but there is no guarantee.

Given this thread is marked as solved you may find less help comes to you. As per the pinned "Read Before Posting" thread you should start you own thread and provide all the details in the template format as per the How to report an issue section, this provides all the information required to help us help you.

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