Alphabet picker disappeared on Samsung tv

Plex Players Smart TVs
41

I’m using the 4.5.1 version of the plex app on my Samsung, and I have the alphabet picker available.

Maybe it has something to do with the Tizen version?

plex alphabet2
plex alphabet2943×530 26.4 KB
plex alphabet1
plex alphabet1943×530 71.9 KB

42

Thanks, Joezeph. Good to see additional info to help narrow down the problem. I have Tizen 4.0 (and the Plex app 4.5.1) and DO have the problem, but you have Tizen 3.0 (and the Plex app 4.5.1) and do NOT have the problem.

43

Problem is fixet now v 4.15.2 is out now on tizen 4.0 tv’s

1 Like
44

You’re right! I got the update now (4.15.2), and the alphabet picker is there. (I still have the other problem, but this one is fixed).

1 Like
45

Thanks for the fix!

46

Did this issue come back in the latest 4.25.2 version because I just updated and now the picker is missing for me?

1 Like
47

You’re not alone. My alphabet list disappeared tonight as well.

48

My alphabet picker is still there, but my managed user account (with restricted content ratings) still doesn’t see anything in the movies library. I’m now on:

Samsung TV app: 4.25.2
Tizen: 4.0

49

Anyone from Plex able to confirm this as an issue or indicate what else you might need to investigate?
I have confirmed that I don’t have this issue on any other player that I use, mainly web and android, and just seems to be affecting Samsung since the latest update.

50

The same problem, alphabet picker not work
Samsung TV app: 4.25.2
Tizen: 3.0

upd
After update plex server to latest version PlexMediaServer-1.18.7.2457 alphabet work fine!!!

51

The same problem here. Samsung smart TV suddenly the alphabet picker doesn’t exist. Forced to use the TV app on my server now and found, if I click on “ALL” it returns and remains. However, nothing seems to work on the TV. All in all the interface is suboptimal on a desktop but very unfortunate on the TV with thousands of movies. Hoping to see it fixed! :slight_smile:

EDIT: Thanks, Alex. I didn’t see your upd at first, but tried updating the server version and Voila!

52

I’m going to close this thread as it’s several months old and was resolved at least twice for two separate times.

If you’re having this issue and are running the latest issue of PMS, please:

  1. start a new thread here:
    https://forums.plex.tv/c/plex-players/smart-tvs/120
  2. Tag it with samsung-tizen
  3. Be sure to include BOTH the PMS version and Plex app version
1 Like