Respectfully, I feel like you can’t see the forest for the trees here, @elan. Also, the new UI is not a tactical blunder—it’s a strategic mistake. The big picture your company is strategizing for itself, and the priorities that it has, leaves long-time loyal users feeling left in the dust. On top of consistently heading in a direction many (most?) users (and especially admins) disagree with, the company also is very dismissive, arrogant and even silent when it comes to support issues or feature requests it feels are not in its interest to respectively address or implement.
Also, replying to users who are critical of your company’s policies and practices with “yeah, but…” comes across like you (and by extension the company) really don’t have the humble, contemplative introspection that is required to fix this mess rather than make it worse.
And it doesn’t help that the primary reason you yourself are in on this discussion feels like damage control instead of a wake-up call. Like, we were telling you to put the gun down—please, put the gun down please—but you went ahead and shot yourself in the foot anyway. And now, as this self-inflicted gunshot wound is more serious than the last few, you’ve decided to staunch the bleeding rather than ignoring it and hoping it will go away on its own. It doesn’t mean you realize that shooting yourself, not the bleeding, is the actual problem. To call it a tactical blunder is to suggest that you simply shot yourself in the wrong place or from an inconvenient angle.
