@IBITPlex said:
Added new feature request. Please Vote at https://forums.plex.tv/discussion/299570/enable-alexa-skill-in-canada/p1?new=1
Can’t vote unless subscriber, I’m guessing.
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still waiting Plex…
Come on Plex Guys… get this done!
So sick and tired having to be a second rate user.
Not paying for a plex pass till you fix this.
omg !! I really thought this was already available in Canada! I asked for an Echo for Christmas because I was so psyched to get it going on my media room! 
How about an update from someone in charge?
Hey guys I just started a series of forum topics in an independent Echo Alexa forum called Echotalk.org. With all the new Echos in Canada this Christmas there is going to be a lot of discussion and needs for support.
Please join here so we can keep the discussion going.
http://www.echotalk.org/index.php/topic,3228.0.html
BTW, I also have Plex, but it is one of many skills not yet available in Canada. I guess we will have to wait.
This is honestly ridiculous. Its a simple thing to add.
patiently waiting and loosing my mind! lol 
I set up the skill in amazon.com website - my main account is there, and it has set up OK, it appears in my web app and mobile app and Plex account is linked, so it looks like it should be OK. But when I asked “Alexa, change Plex server” as per instructions, it responds “I can’t find that skill”.
OK, I got it to work! Here’s my entire set up, I think all of this is required to make it work. The process is tricky and I did remove and reinstall Plex skill a couple of times during the process when trying to make it work. I think if you set it up this way, it should work immediately, but if not - remove and reinstall the skill.
- Amazon account is set to shop at Amazon.com, country of residence is Canada, Alexa language is set to English (United States). I think this language setting is crucial for Canadian users, otherwise skill does not appear of refuses to work at all.
- Plex server is latest version on PC connected by wire to the same router that shares wifi.
- Manual public port setting: Plex Settings -> Server -> Remote Access - check “manually specify public port” to the same port as “private”, default is 32400, so set it and click “Apply”. At this stage you will most likely see red message that server is not accessible outside. It has to become green and “fully accessible outside your network” later after the steps below.
- Static IP: router is configured to always give the same IP address to the PC with Plex server (DHCP setting in your router)
- Port Forwarding: you have to forward port 32400 set up in step 3 to the static IP that you set in step 4. (port forwarding settings in your router).
- I also set up a DDNS service so my network is always accessible with a static address. I don’t think this step is necessary but I’m listing it just so you can reproduce everything I have done.
- At this stage you should see a green status in your Plex server stating that is’t accessible from outside. You might have to “Apply” or “Retry”. Make sure it’s green.
- Say “Alexa, ask Plex to change server” - it will list servers that it sees, and will set the default if it only sees one. If you have more than one, set it to the one you need. Note that if you ask “Alexa, ask Plex to change player” it will NOT list itself as a player. I tried for a long time, but it will NEVER list itself as a player, but it WILL act as one if you don’t set another player! It can play music on another device with Plex player if you explicitly tell it to, something like: “Alexa, play music by Pink Floyd on Living Room Kodi Box”. The caveat is that on that device Plex client has to be actively running. My Kodi box kills it when not open, so that command will only work if you open Plex on the device first. However that’s a secondary goal, primary goal is to play Plex music through Alexa.
- At that stage Alexa should respond to “Alexa, play music by Pink Floyd” and start playing. However in my case playback would cut off after a couple of songs or during a song - within a few minutes every time. The trick to avoid it is have all your music on the server in MP3 format. I have found out that cut-off only happens when Plex is transcoding from FLAC or other lossless formats. So I used my car version of music library - all encoded as MP3 with v0 preset (highest VBR) or 320 mbps CBR. I set Plex to index MP3 folder for music library. After that it plays perfectly and does everything that it should including playing by artist, album, shuffle etc. But it doesn’t know how to play by style. I connected Echo Dot to a decent 2.1 stereo in the kitchen/dining area and now it plays anything we want when we need it to, in great quality compared to Echo Dot itself or any normal Bluetooth speaker.
@romandesign said:
OK, I got it to work!
No offense intended but, this isn’t what we’re looking for. We know it works if you change settings to English (United States). That’s never been an issue. The issue right now is it doesn’t work for English (Canada) and it’s literally fixed by simply ticking the checkbox for English (Canada) when packaging up the skill on Amazon. No idea why Plex hasn’t done this yet. As a lifetime Plex Pass subscriber it’s really starting to annoy me.
Another lifetime subscriber and lover of Plex in Canada! Please enable please!!!
@romandesign said:
- Amazon account is set to shop at Amazon.com, country of residence is Canada, Alexa language is set to English (United States). I think this language setting is crucial for Canadian users, otherwise skill does not appear of refuses to work at all.
Looks like we’re dead in the water at this point. I just tried this, and it won’t let me enable the skill, as it says I’m geographically blocked (see attachment)
At this point, I think we’re stuck waiting for Plex to actually update the skill so we can use it as intended.
Hi Plex Team
As I understand it Amazon has several Echo Skills which under review for certification in Canada which are already available in the US. I had the same issue with my YeeLight but they were able to send me an invite to their “beta” while it is under Canadian review thru the email address I have my Amazon account registered to.
Any chance Plex could do the same?
Another one here to support feature be enabled in Canada.
I gave up - I converted my Echo to be American, as the Canadian ones are missing so many of the cool skills.
I’m at the stage now where I’m on the verge of directing my friends to solutions other than Plex, which is rather sad.
I gave up on the Canadians skills after one day. There were just too many items I have that are Alexa enabled but the skill was only on the US side. I suspect the Canada skill side will be a very slow and limited roll out. otherwise a lot of these skills would have been there at launch. Lack of French language support at this time might be a big factor also. I reset the Echo, deleted the app and set it up with my Amazon US account. Only issue was my mobile number was linked to both Amazon accounts and it halted the setup and told me to call support. Called Amazon US support to get the number unlinked, very helpful BTW. After that all went smooth. I can make voice calls anywhere in N.A., and have control over my Lennox HVAC, Ford vehicle, ChargePoint car charger, Philips lighting, Harmony remote, Plex server, Sonos speakers and Acurite weather station. None of these were available in Canada. Plex seems to work well, using the Plex app on my Roku Ultra. Still testing all the commands as it’s only been a couple days.
Seriously, Plex Devs, get your ■■■■ together. This would probably only take a few minutes to fix if they ever got around to it.
@talisto said:
Seriously, Plex Devs, get your **** together. This would probably only take a few minutes to fix if they ever got around to it.
Your fight may not be with Plex. When I was trying to set my Echo up with my CAN account, I contacted Lennox support regarding the Alexa skill for controlling my thermostat. It was only available with a US account. They said they would like to put it on the CAN side, but Amazon controls what get listed. They said to lobby Amazon to get it to happen.
