An error occurred while attempting to play this video. Please try restarting both the Plex Media Server and this app

Thank you! I had the exact same problem and disabling the new player also helped me.

Server Version 1.18.7.2438
Android TV player Version 7.28.0.15501 (Tried via Shield TV and via my Philips TV)
Audio Passthrough disabled

Video file info:

General
Unique ID : 195486576585392864858650486588923360479 (0x9311585C3827A08BB5B8F4524116B4DF)
Complete name : K:\Anime[SallySubs] Date a Live Director’s Cut [BD 1080p FLAC][SallySubs] Date a Live Director’s Cut - 04 [BD 1080p FLAC] [E6A94513].mkv
Format : Matroska
Format version : Version 4
File size : 944 MiB
Duration : 24 min 39 s
Overall bit rate mode : Variable
Overall bit rate : 5 351 kb/s
Encoded date : UTC 2015-11-01 18:03:51
Writing application : mkvmerge v8.5.1 (‘Where you lead I will follow’) 64bit
Writing library : libebml v1.3.3 + libmatroska v1.4.4
Attachments : DFGMaruMoji-Heavy.ttf / KozMinPr6N-H.ttf / MyriadPro-Semibold.otf / MyriadPro-SemiboldIt.otf / A-OTF MidashiMinMA31.ttf / bellgothicstd-black.otf / BettysHand Regular.ttf / DFGCraftDou-W3-NakaImo.ttf / DFGHSGothic-AnoHana.ttf / Rosario-Italic.otf / Rosario-Regular.otf / scb.ttf / BubblegumSans-Regular.otf / CARTOOND.TTF / Claphappy.ttf / ClearfaceGothicLTStd-Medium.otf / DINk.ttf / Rosario-Bold.otf / Rosario-BoldItalic.otf

Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High 10@L5.1
Format settings : CABAC / 10 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference : 10 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 24 min 39 s
Bit rate : 4 607 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.093
Stream size : 812 MiB (86%)
Writing library : x264 core 133 r2334 a3ac64b
Encoding settings : cabac=1 / ref=10 / deblock=1:1:-2 / analyse=0x3:0x133 / me=umh / subme=10 / psy=1 / psy_rd=0.80:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=8 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=crf / mbtree=1 / crf=15.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=300000 / vbv_bufsize=300000 / crf_max=0.0 / nal_hrd=none / ip_ratio=1.40 / aq=1:0.90
Language : English
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio
ID : 3
Format : FLAC
Format/Info : Free Lossless Audio Codec
Codec ID : A_FLAC
Duration : 24 min 39 s
Bit rate mode : Variable
Bit rate : 726 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 11.719 FPS (4096 SPF)
Bit depth : 16 bits
Compression mode : Lossless
Stream size : 128 MiB (14%)
Writing library : libFLAC 1.3.0 (UTC 2013-05-26)
Default : Yes
Forced : No

Text
ID : 1
Format : ASS
Codec ID : S_TEXT/ASS
Codec ID/Info : Advanced Sub Station Alpha
Duration : 24 min 22 s
Bit rate : 7 098 b/s
Count of elements : 8591
Compression mode : Lossless
Stream size : 1.24 MiB (0%)
Default : Yes
Forced : No

Menu
00:00:00.000 : en:Prologue
00:00:54.012 : en:Opening
00:02:37.115 : en:Part A
00:22:53.330 : en:Ending
00:24:23.420 : en:Preview

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