An error occurred while trying to play this video. please try restarting both the plex media server and this app

Losing my mind over these errors that have just started occuring.

Server: unraid
Devices: 2017 Shield, 2019 shield tube, Sony X900F Android TV app.

When I click certain videos, it returns “an error occurred while trying to play this video. please try restarting both the plex media server and this app”

Restarted both the app and media server do nothing. Completely removed all app data and relinked and still same error.

Files that have played fine previously now suddenly do not play with 2 x Shield devices and a Sony TV Plex app.

These are 2 x remote apps and 1 local.

I don’t know what the logs are telling me. All I can see is “unknown error”.

Is anyone else getting this? Does anyone have some input?

As stated, these files have played fine before.

03-01 16:41:49.311 i: [UserAction] Click item A Shaun the Sheep Movie: Farmageddon (/library/metadata/17196).
03-01 16:41:49.321 i: [Download Item] Downloading item with uri server://f510293f5a82247aeea0a56de26c1d65d7d4275e/com.plexapp.plugins.library/library/metadata/17196?asyncAugmentMetadata=1&checkFiles=1&includeExternalMetadata=1&includeExtras=1&includeRelated=1&includeRelatedCount=0&includeReviews=1
03-01 16:41:49.322 i: Fetching [method:GET] https://80-193-35-164.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/metadata/17196?asyncAugmentMetadata=1&checkFiles=1&includeExternalMetadata=1&includeExtras=1&includeRelated=1&includeRelatedCount=0&includeReviews=1&X-Plex-Token=...Vssq
03-01 16:41:49.578 i: Creating PreplayMovieActivity.
03-01 16:41:49.626 i: [ServerManager] Updating reachability of 1 devices. Force: true. Reason: SidebarAllSourcesViewModel.
03-01 16:41:49.629 i: [ServerManager] Updating reachability of device Jamie Plex. Force: true. Reason: SidebarAllSourcesViewModel.
03-01 16:41:49.630 i: [conn] Updating reachability for Jamie Plex with 5 connections.
03-01 16:41:49.636 i: Fetching [method:GET] https://80-193-35-164.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/sections/1/all?includeCollections=1&sort=addedAt%3Adesc&type=1&X-Plex-Token=...Vssq
03-01 16:41:49.684 i: [Boot] PreplayMovieActivity took 43ms to run create behaviours.
03-01 16:41:49.703 i: [Boot] FragmentWithBehavioursDelegate took 0ms to run create behaviours.
03-01 16:41:49.717 i: [Boot] FragmentWithBehavioursDelegate took 0ms to run create behaviours.
03-01 16:41:49.720 i: [conn] Testing connection for Jamie Plex: https://192-168-0-14.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400 (Active Pool: 4)
03-01 16:41:49.731 i: [conn] Testing connection for Jamie Plex: https://80-193-35-164.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400 (Active Pool: 4)
03-01 16:41:49.734 i: [conn] Ignoring insecure connection for Jamie Plex (Never): http://192.168.0.14:32400
03-01 16:41:49.745 i: [conn] Ignoring insecure connection for Jamie Plex (Never): http://80.193.35.164:32400
03-01 16:41:49.749 i: Fetching [method:GET] https://192.168.0.14:32400/?X-Plex-Token=...Vssq
03-01 16:41:49.753 i: [ServerContentSource] Not able to find media provider from server as provider id is not present
03-01 16:41:49.758 i: Resuming PreplayMovieActivity.
03-01 16:41:49.763 i: Time out fetching https://192.168.0.14:32400/?X-Plex-Token=...Vssq.
03-01 16:41:49.766 i: [conn] Device Jamie Plex response time is Infinity ms
03-01 16:41:49.768 i: [conn] Connection FAILURE Jamie Plex ~ Connection: https://192-168-0-14.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400 token used: true types: [myplex] state: Unreachable
03-01 16:41:49.796 i: Fetching [method:GET] https://80-193-35-164.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/?X-Plex-Token=...Vssq
03-01 16:41:49.801 i: [ServerContentSource] Not able to find media provider from server as provider id is not present
03-01 16:41:49.944 i: Fetching [method:GET] https://80-193-35-164.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/metadata/17196/similar?X-Plex-Token=...Vssq&X-Plex-Container-Start=0&X-Plex-Container-Size=10
03-01 16:41:49.946 i: Fetching [method:GET] https://80-193-35-164.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/metadata/17196/similar?X-Plex-Token=...Vssq&X-Plex-Container-Start=0&X-Plex-Container-Size=10
03-01 16:41:49.973 i: [server] Knowledge complete: Jamie Plex version: 1.18.7.2457-77cb9455c owned: false home: true videoTranscode: true audioTranscode: true deletion: false class: null
03-01 16:41:49.976 i: [conn] Device Jamie Plex response time is 175.37616 ms
03-01 16:41:49.980 i: [conn] Connection SUCCESS Jamie Plex ~ localConn: false conn: https://80-193-35-164.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400
03-01 16:41:49.981 i: [conn] (Jamie Plex) We found the first connection.
03-01 16:41:49.981 i: [PlexDevice] Setting Jamie Plex as the new active connection
03-01 16:41:49.981 i: [conn] Connectivity test to Jamie Plex completed in 0.3 SECONDS -> Connection: https://80-193-35-164.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400 token used: true types: [myplex] state: Reachable
03-01 16:41:50.400 i: Fetching [method:GET] https://80-193-35-164.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/activities?X-Plex-Token=...Vssq
03-01 16:41:50.404 i: [ServerContentSource] Not able to find media provider from server as provider id is not present
03-01 16:41:50.451 i: [Fetch] Fetched 0 items from /activities.
03-01 16:41:51.097 i: [OneApp] User can execute command without restrictions because he is entitled.
03-01 16:41:51.098 i: [PlaybackManager] Preparing for A Shaun the Sheep Movie: Farmageddon
03-01 16:41:51.103 i: [DefaultPlaybackManager] Passthrough is enabled.
03-01 16:41:51.105 i: [DefaultPlaybackManager] No codecs being downloaded.
03-01 16:41:51.115 i: [PlayQueues] Creating delayed remote PQ.
03-01 16:41:51.135 i: [MediaBrowserAudioService] onCreate
03-01 16:41:51.137 i: [PlayerService] onCreate
03-01 16:41:51.143 i: [ConnectivityManager] Device is under Ethernet
03-01 16:41:51.149 i: [Player] Changing to use ExoPlayer for playback.
03-01 16:41:51.198 i: [MemoryOptimisationBehaviour] Reducing memory cache.
03-01 16:41:51.203 i: [DisplayBehaviour] Current mode detected as 1920x1080 @ 60.0000Hz (1).
03-01 16:41:51.204 i: [RefetchCurrentItemBehaviour] Fetching current item
03-01 16:41:51.212 i: Fetching [method:GET] https://80-193-35-164.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/metadata/17196?includeChapters=1&includeLoudnessRamps=1&includeRelated=1&X-Plex-Token=...Vssq
03-01 16:41:51.221 i: [MediaSessionHelper] Starting media session with tag: video
03-01 16:41:51.226 i: [MediaSessionHelper] Creating media session with tag: video
03-01 16:41:51.227 i: [MediaSessionBehaviour] Updatating metdata for video, thumb: false
03-01 16:41:51.231 i: [InteractionBehaviour] Slept, reason: Startup.
03-01 16:41:51.238 i: [DisplayBehaviour] New ExoPlayerEngine detected, enabling: true.
03-01 16:41:51.243 i: [Player][ExoPlayer] Using PlayQueueMediaSource
03-01 16:41:51.244 i: [MediaCodecVideoSyncRenderer] Setting block output buffer: false
03-01 16:41:51.248 i: [ExoPlayer][EventLogger] state [0.09, 0.00, window=0, true, IDLE]
03-01 16:41:51.249 i: [ExoPlayer][EventLogger] state [0.09, 0.00, window=0, true, BUFFERING]
03-01 16:41:51.260 i: [MediaDecisionEngine] Starting media decision for: A Shaun the Sheep Movie: Farmageddon (part index 0)
03-01 16:41:51.260 i: [MediaDecisionEngine] Transcode server selected: Jamie Plex
03-01 16:41:51.264 i: [MediaDecisionEngine] Analyzing media: 1920x808 14152kbps (Container: mkv, Video: h264, Audio: ac3)
03-01 16:41:51.269 i: [MediaSessionHelper] Releasing media session with tag: video
03-01 16:41:51.269 i: [MediaSessionBehaviour] Updatating metdata for video, thumb: true
03-01 16:41:51.276 i: [MediaSessionHelper] Starting media session with tag: music
03-01 16:41:51.276 i: [MediaSessionHelper] Creating media session with tag: music
03-01 16:41:51.285 i: [ExoPlayer][EventLogger] timelineChanged [0.13, 0.00, window=0, periodCount=1, windowCount=1, reason=PREPARED
03-01 16:41:51.285 i: [ExoPlayer][EventLogger] period [?]
03-01 16:41:51.285 i: [ExoPlayer][EventLogger] window [?, false, true]
03-01 16:41:51.296 i: [ExoPlayer][EventLogger] ]
03-01 16:41:51.296 i: [Player][ExoPlayer] onTimelineChanged (Position: 0 ms)
03-01 16:41:51.297 i: [EngineEventManager] onBufferingStarted (isSeeking: false)
03-01 16:41:51.297 i: [ExoPlayer][EventLogger] loading [0.13, 0.00, window=0, true]
03-01 16:41:51.305 i: Creating PlayerActivity.
03-01 16:41:51.305 i: [Activity] Resuming the application, attempting to download item and children.
03-01 16:41:51.319 i: [Boot] PlayerActivity took 13ms to run create behaviours.
03-01 16:41:51.322 i: [PlayerActivity] Creating fragment
03-01 16:41:51.325 i: [Player][DimensionsLayout] Resizing: 100 x 100
03-01 16:41:51.335 i: [PictureInPictureBehaviour] Picture-in-picture is available and can be used.
03-01 16:41:51.347 i: [MediaDecisionEngine] Content source doesn’t support decision making
03-01 16:41:51.347 i: [MediaDecisionEngine] Decision: CanPlay: true CanDirectPlay: true CanDirectStreamVideo: true CanDirectStreamAudio: true CanDirectPlaySubtitle: false CanTranscodeSubtitle: false CanDisplayVideo: true
03-01 16:41:51.347 i: [LoadControl] New bitrate: 14152, Maximum: 14152
03-01 16:41:51.347 i: [MediaDecisionMediaSource] Using FFMediaSource
03-01 16:41:51.347 i: [ConnectivityManager] Device is under Ethernet
03-01 16:41:51.347 i: [BufferHelper] Assumed Bitrate: 28304, Segment Count: 3316
03-01 16:41:51.347 i: [BufferHelper] Detected memory pressure, reducing segment count to fit available memory: 512
03-01 16:41:51.348 i: [BufferHelper] Segment count: 3276
03-01 16:41:51.348 i: [MediaDecisionMediaSource] onMediaDecisionRefreshed (Sources: 1)
03-01 16:41:51.348 i: [BufferHelper] Assumed Bitrate: 28304, Segment Count: 3316
03-01 16:41:51.348 i: [BufferHelper] Detected memory pressure, reducing segment count to fit available memory: 512
03-01 16:41:51.348 i: [BufferHelper] Segment count: 3276
03-01 16:41:51.355 i: [BufferHelper] Assumed Bitrate: 28304, Segment Count: 3316
03-01 16:41:51.356 i: [BufferHelper] Detected memory pressure, reducing segment count to fit available memory: 512
03-01 16:41:51.357 i: [BufferHelper] Segment count: 3276
03-01 16:41:51.357 i: [FF] Creating context for playback.
03-01 16:41:51.388 i: [FFmpeg] [INFO] Adding option: ignore_chapters 1
03-01 16:41:51.388 i: [FF] Setting additional option: tls_verify: 1
03-01 16:41:51.388 i: [FF] Opening https://991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=...Vssq.
03-01 16:41:51.388 i: [FFmpeg] [INFO] Adding option: tls_verify 1
03-01 16:41:51.389 i: [FFmpeg] [INFO] Allocating format context.
03-01 16:41:51.389 i: [FFmpeg] [INFO] Adding option: live_start_index 0
03-01 16:41:51.389 i: [FFmpeg] [INFO] Adding option: reconnect 1
03-01 16:41:51.391 i: [FFmpeg] [INFO] Opening input from https://991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=...Vssq.
03-01 16:41:51.402 i: [FFmpeg] [INFO] [Cache] Close requested, terminating.
03-01 16:41:51.410 i: [FFmpeg] [INFO] [Cache] Opening source from https://.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=…Vssq.
03-01 16:41:51.432 i: Fetching [method:GET] https://plex.tv/api/v2/user/profile?auth_token=...s56G
03-01 16:41:51.511 i: [PictureInPictureBehaviour] Picture-in-picture is available and can be used.
03-01 16:41:51.734 i: [PostPlayHud] Not showing since video did not end naturally
03-01 16:41:51.744 i: [DisplayBehaviour] New ExoPlayerEngine detected, enabling: true.
03-01 16:41:51.772 i: Resuming PlayerActivity.
03-01 16:41:51.889 i: [Player][View] Layout has been measured with a size of 1920 x 1080 (1920 x 1080).
03-01 16:41:51.926 i: [ExoPlayer][EventLogger] surfaceSizeChanged [0.77, 0.00, window=0, 100, 100]
03-01 16:41:51.933 i: [SystemUIBehaviour] Hiding the system user-interface.
03-01 16:41:51.944 i: [ExoPlayer][EventLogger] timelineChanged [0.77, 0.00, window=0, periodCount=1, windowCount=1, reason=DYNAMIC
03-01 16:41:51.945 i: [ExoPlayer][EventLogger] period [?]
03-01 16:41:51.950 i: [ExoPlayer][EventLogger] window [?, false, false]
03-01 16:41:51.960 i: [ExoPlayer][EventLogger] ]
03-01 16:41:51.979 i: [Player][ExoPlayer] onTimelineChanged (Position: 0 ms)
03-01 16:41:51.986 i: [RefetchCurrentItemBehaviour] Fetched current item, notifying listeners
03-01 16:41:51.994 i: [MenuSheetHud] Item changed (and fetched), invalidating settings…
03-01 16:41:52.220 i: [FFmpeg] [WARN] [https @ 0x801a9640] HTTP error 400 Bad Request

03-01 16:41:52.384 e: [FF] Demuxer failed to open input from https://991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=...Vssq.
03-01 16:41:52.388 i: [FFmpeg] [ERROR] [DemuxerPipeline] Failed to open cache.
03-01 16:41:52.401 i: [FFmpeg] [INFO] Adding option: ignore_chapters 1
03-01 16:41:52.402 i: [FFmpeg] [INFO] Adding option: live_start_index 0
03-01 16:41:52.402 i: [FFmpeg] [INFO] Adding option: reconnect 1
03-01 16:41:52.408 i: [FF] Setting additional option: tls_verify: 1
03-01 16:41:52.415 i: [FFmpeg] [INFO] Adding option: tls_verify 1
03-01 16:41:52.427 i: [FF] Opening https://91e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=...Vssq.
03-01 16:41:52.428 i: [FFmpeg] [INFO] Demuxer closing.
03-01 16:41:52.428 i: [FFmpeg] [INFO] [Cache] Close requested, terminating.
03-01 16:41:52.428 i: [FFmpeg] [INFO] [Cache] Close requested, terminating.
03-01 16:41:52.428 i: [FFmpeg] [INFO] Allocating format context.
03-01 16:41:52.428 i: [FFmpeg] [INFO] Opening input from https://991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=...Vssq.
03-01 16:41:52.429 i: [FFmpeg] [INFO] [Cache] Close requested, terminating.
03-01 16:41:52.432 i: [FFmpeg] [INFO] [Cache] Opening source from https://.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=…Vssq.
03-01 16:41:52.972 i: [FFmpeg] [WARN] [https @ 0x8026f100] HTTP error 400 Bad Request

03-01 16:41:53.015 i: [FFmpeg] [ERROR] [DemuxerPipeline] Failed to open cache.
03-01 16:41:53.069 e: [FF] Demuxer failed to open input from https://.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=...Vssq.
03-01 16:41:54.017 i: [FFmpeg] [INFO] Adding option: ignore_chapters 1
03-01 16:41:54.017 i: [FF] Setting additional option: tls_verify: 1
03-01 16:41:54.017 i: [FF] Opening https://91e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=...Vssq.
03-01 16:41:54.019 i: [FFmpeg] [INFO] Adding option: tls_verify 1
03-01 16:41:54.020 i: [FFmpeg] [INFO] Adding option: live_start_index 0
03-01 16:41:54.021 i: [FFmpeg] [INFO] Demuxer closing.
03-01 16:41:54.021 i: [FFmpeg] [INFO] Adding option: reconnect 1
03-01 16:41:54.021 i: [FFmpeg] [INFO] [Cache] Close requested, terminating.
03-01 16:41:54.021 i: [FFmpeg] [INFO] [Cache] Close requested, terminating.
03-01 16:41:54.021 i: [FFmpeg] [INFO] Allocating format context.
03-01 16:41:54.021 i: [FFmpeg] [INFO] Opening input from https://.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=…Vssq.
03-01 16:41:54.021 i: [FFmpeg] [INFO] [Cache] Close requested, terminating.
03-01 16:41:54.022 i: [FFmpeg] [INFO] [Cache] Opening source from https://991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=...Vssq.
03-01 16:41:54.378 i: [FFmpeg] [WARN] [https @ 0x835a86c0] HTTP error 400 Bad Request

03-01 16:41:54.399 i: [FFmpeg] [ERROR] [DemuxerPipeline] Failed to open cache.
03-01 16:41:54.400 e: [FF] Demuxer failed to open input from https://991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=...Vssq.
03-01 16:41:56.400 i: [FFmpeg] [INFO] Adding option: ignore_chapters 1
03-01 16:41:56.400 i: [FFmpeg] [INFO] Adding option: reconnect 1
03-01 16:41:56.401 i: [FF] Setting additional option: tls_verify: 1
03-01 16:41:56.401 i: [FFmpeg] [INFO] Adding option: live_start_index 0
03-01 16:41:56.401 i: [FFmpeg] [INFO] Adding option: tls_verify 1
03-01 16:41:56.401 i: [FF] Opening https://91e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=...Vssq.
03-01 16:41:56.401 i: [FFmpeg] [INFO] Demuxer closing.
03-01 16:41:56.401 i: [FFmpeg] [INFO] [Cache] Close requested, terminating.
03-01 16:41:56.401 i: [FFmpeg] [INFO] [Cache] Close requested, terminating.
03-01 16:41:56.401 i: [FFmpeg] [INFO] Allocating format context.
03-01 16:41:56.403 i: [FFmpeg] [INFO] Opening input from https://.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=…Vssq.
03-01 16:41:56.403 i: [FFmpeg] [INFO] [Cache] Close requested, terminating.
03-01 16:41:56.403 i: [FFmpeg] [INFO] [Cache] Opening source from https://.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=…Vssq.
03-01 16:41:56.767 i: [FFmpeg] [WARN] [https @ 0x835aa9c0] HTTP error 400 Bad Request

03-01 16:41:56.788 i: [FFmpeg] [ERROR] [DemuxerPipeline] Failed to open cache.
03-01 16:41:56.788 e: [FF] Demuxer failed to open input from https://.991e3c3baae74d23a0ca1db231a1ee1d.plex.direct:32400/library/parts/35961/1569452400/file.mkv?autoAdjustQuality=0&hasMDE=1&location=wan&mediaBufferSize=209664&X-Plex-DRM=widevine%3Avideo&X-Plex-Token=...Vssq.
03-01 16:41:56.799 i: [FF][MediaPeriod] Releasing.
03-01 16:41:56.800 e: [ExoPlayer][EventLogger] playerFailed [5.63, 0.00, window=0]
03-01 16:41:56.800 i: [FF] Loading canceled (released: true)
03-01 16:41:56.800 e: An exception occurred: com.google.android.exoplayer2.i: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
03-01 16:41:56.800 e: Stacktrace: com.google.android.exoplayer2.i: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
at com.google.android.exoplayer2.o.handleMessage(SourceFile:386)
at android.os.Handler.dispatchMessage(Handler.java:101)
at android.os.Looper.loop(Looper.java:164)
at android.os.HandlerThread.run(HandlerThread.java:65)
Caused by: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
at com.plexapp.plex.ff.FFDemuxer.open(SourceFile:158)
at com.plexapp.plex.ff.source.FFLoadable.load(SourceFile:70)
at com.google.android.exoplayer2.g.al.run(SourceFile:381)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1162)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:636)
at java.lang.Thread.run(Thread.java:764)

03-01 16:41:56.801 e: [Player][ExoPlayer] Playback error detected
03-01 16:41:56.801 e: An exception occurred: com.google.android.exoplayer2.i: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
03-01 16:41:56.801 e: Stacktrace: com.google.android.exoplayer2.i: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
at com.google.android.exoplayer2.o.handleMessage(SourceFile:386)
at android.os.Handler.dispatchMessage(Handler.java:101)
at android.os.Looper.loop(Looper.java:164)
at android.os.HandlerThread.run(HandlerThread.java:65)
Caused by: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
at com.plexapp.plex.ff.FFDemuxer.open(SourceFile:158)
at com.plexapp.plex.ff.source.FFLoadable.load(SourceFile:70)
at com.google.android.exoplayer2.g.al.run(SourceFile:381)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1162)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:636)
at java.lang.Thread.run(Thread.java:764)

03-01 16:41:56.801 i: [Player][Timeline] Handling player error
03-01 16:41:56.801 i: [Player][Timeline] Playback stopped (error: true)
03-01 16:41:56.801 i: [Player][Timeline] Unable to report progress to server as duration is unavailable.
03-01 16:41:56.801 i: [Player][Timeline] Player error not known by server, reporting original player error (or a playback interrupted one)
03-01 16:41:56.801 i: [Player] Error reported: UnknownError (null)
03-01 16:41:56.805 i: [Player][Timeline] Playback stopped (error: false)
03-01 16:41:56.806 i: [FF] Releasing demuxer.
03-01 16:41:56.807 i: [Player][Timeline] Unable to report progress to server as duration is unavailable.
03-01 16:41:56.818 i: [TranscodeSession] Stopping…
03-01 16:41:56.818 i: [TranscodeSession] Session already stopped.
03-01 16:41:56.819 i: [Player][Error] Displaying player error…
03-01 16:41:56.820 i: [ExoPlayer][EventLogger] loading [5.66, 0.00, window=0, false]
03-01 16:41:56.821 i: [ExoPlayer][EventLogger] state [5.66, 0.00, window=0, true, IDLE]
03-01 16:42:03.492 i: [pms] /192.168.0.29:44630 - GET /logging

i have the same. if i try and scan fw or rw it stops playing and errors out.

Same here.

Hey did you ever figure this out? It has started happening to me as well.

Hey, yes. The only solution is to disable the enhanced player on the client itself.

I’ve also had some success with Kodi on some clients.

Another solution is turn off the terminate paused streams setting in Network settings under the Server. It seems the bug is that the server is not recognizing android tv streams as playing, causing them to terminate after the time set in that setting. Just set it to 0 until they fix it.

Doesn’t fix it for me, but thanks.
I’m seeing other threads suggesting it’s an audio issue however when I have the problem (not consistent) it’s happening for all media including those with different audio types (AC3 5.1, AAC 2.0, etc)

Problem with that is the newest version now says:
Plex for Android 7.30.1

Available on Google Play and the Amazon App Store .

NOTE: We are performing a staged rollout, which means the update may take a day or two before it becomes available.

WHATS NEW:

*** Player: the new player is now our default player.**

^^^ Hoping this doesn’t mean the option to turn off is not available anymore.

@bdschuster, I was thinking the exact same thing about not having the option of turning off the new player. Everyone may want to turn off auto updates until this is resolved. I know for a fact that I have had to turn off the new video player with each update because of the issues reported here and in other threads. Also, Apkmirror hosts older versions of the Plex app which do not have the new video player. So even if you update accidentally, at least there is a way to roll back to a working version of the app.

Hey all, check out this thread An error occurred while attempting to play this video. Please try restarting both the Plex Media Server and this app

Worked for me, and i couldn’t be happier!

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