Android mobile: An error occurred while attempting to play this video. Please try restarting both the Plex Media Server and this app

Plex Players Streaming Devices
,
1

Server Version#: 1.19.1.2621 custom domain (but not in my control), docker on non-standard port.
Player Version#: 7.31.0.16542

As requested by @DaveBinM in a related Android TV thread (An error occurred while attempting to play this video. Please try restarting both the Plex Media Server and this app - #249 by DaveBinM) I’m creating a new thread.

PLEASE LET ME KNOW IF THERE ARE ANY OTHER LOGS OR DETAILS I CAN PROVIDE TO HELP WITH THIS.

Issue: Consistently (but not always) on Android phone/tablet versions over 7.29, when playing media that has been played fine before, I get the error “An error occurred while attempting to play this video. Please try restarting both the Plex Media Server and this app”.

This does not happen 100% of the time, sometimes if swipe away the app, toggle airplane mode, and go back in, sometimes it works. When it works then I can play 2-3 media files and then it all goes kaput again. iOS, web, and an Android device running 6.17 all work fine (except the Android cannot cast to Chromecast for the “Sorry! Something went wrong error” which also doesn’t appear solved either?) This tells me it’s specific to Android 7.2x/7.30/7.31 versions, seeing as there are people also having issues with FireTV and others, looks like it’s all Android having issues with this.

Other threads have suggested:

“Terminate Paused Streams” set to 0

no effect

Adding custom domain details including certificate location and key

cannot be done, and if I may point out was not an issue until recently, and not an issue with other devices/OSes

Using the old player/disabling new player

not an option since I don’t know when but a while…

Disabling AC3 or other audio codecs as needed

tried all versions, no effect

Changing H264 Max level to disabled/something other than default

no effect, tried all versions.

LOGS:
App logs in full attached, interesting to note that there are Java errors in the app indicating the demuxer was having issues.

04-05 01:28:10.041  e: Stacktrace: com.google.android.exoplayer2.r: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
	at com.google.android.exoplayer2.v.handleMessage(SourceFile:29)
	at android.os.Handler.dispatchMessage(Handler.java:98)
	at android.os.Looper.loop(Looper.java:154)
	at android.os.HandlerThread.run(HandlerThread.java:61)
Caused by: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
	at com.plexapp.plex.ff.FFDemuxer.open(SourceFile:31)
	at com.plexapp.plex.ff.source.FFLoadable.load(SourceFile:3)
	at com.google.android.exoplayer2.y0.a0$d.run(SourceFile:4)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1133)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:607)
	at java.lang.Thread.run(Thread.java:762)
 
04-05 01:28:10.042  e: [Player][ExoPlayer] Playback error detected
04-05 01:28:10.043  e: An exception occurred: com.google.android.exoplayer2.r: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
04-05 01:28:10.049  e: Stacktrace: com.google.android.exoplayer2.r: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
	at com.google.android.exoplayer2.v.handleMessage(SourceFile:29)
	at android.os.Handler.dispatchMessage(Handler.java:98)
	at android.os.Looper.loop(Looper.java:154)
	at android.os.HandlerThread.run(HandlerThread.java:61)
Caused by: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
	at com.plexapp.plex.ff.FFDemuxer.open(SourceFile:31)
	at com.plexapp.plex.ff.source.FFLoadable.load(SourceFile:3)
	at com.google.android.exoplayer2.y0.a0$d.run(SourceFile:4)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1133)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:607)
	at java.lang.Thread.run(Thread.java:762)

Server logs below, also interesting to note that CUDA could not be loaded, and that the server is having issues with HW transcoding (I’ve turned that off before too, no difference, and the server I’m on allows for HW transcode, plus the issues are only related to Android not iOS etc)

Apr 04, 2020 23:40:55.321 [0x7f7feca4d700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:40:55.321 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:37757 (WAN)] GET /library/metadata/5780?asyncAugmentMetadata=1&checkFiles=1&includeExternalMetadata=1&includeExtras=1&includeRelated=1&includeRelatedCount=0&includeReviews=1 (6 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:40:55.328 [0x7f7f65ffb700] DEBUG - We're going to try to auto-select an audio stream for account 1.
Apr 04, 2020 23:40:55.328 [0x7f7f65ffb700] DEBUG - Selecting best audio stream for part ID 9327 (autoselect: 0 language: en)
Apr 04, 2020 23:40:55.328 [0x7f7f65ffb700] DEBUG - We're going to try to auto-select a subtitle.
Apr 04, 2020 23:40:55.328 [0x7f7f65ffb700] DEBUG - Audio Stream: 30301, Subtitle Stream: -1
Apr 04, 2020 23:40:55.328 [0x7f7f65ffb700] DEBUG - Activity: registered new activity 3042709d-b105-4f38-b862-9046b92f42c7 - Refreshing
Apr 04, 2020 23:40:55.329 [0x7f7fc8ff9700] DEBUG - Activity: updated activity 3042709d-b105-4f38-b862-9046b92f42c7 - completed 0.0% - Refreshing
Apr 04, 2020 23:40:55.329 [0x7f7fe57fa700] DEBUG - Augment: Completed episode augmentation in 0.0 sec.
Apr 04, 2020 23:40:55.329 [0x7f7fc8ff9700] DEBUG - Activity: Ended activity 3042709d-b105-4f38-b862-9046b92f42c7.
Apr 04, 2020 23:40:55.331 [0x7f7feca4d700] DEBUG - Completed: [87.122.218.26:37757] 200 GET /library/metadata/5780?asyncAugmentMetadata=1&checkFiles=1&includeExternalMetadata=1&includeExtras=1&includeRelated=1&includeRelatedCount=0&includeReviews=1 (7 live) TLS GZIP 9ms 1613 bytes (pipelined: 1)
Apr 04, 2020 23:40:55.405 [0x7f7feca4d700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:40:55.406 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:37761 (WAN)] GET /:/websockets/notifications (8 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:40:55.406 [0x7f7f65ffb700] DEBUG - WebSocket: Performing handshake from origin 
Apr 04, 2020 23:40:55.406 [0x7f7f65ffb700] DEBUG - Beginning read from WebSocket
Apr 04, 2020 23:40:55.463 [0x7f7feca4d700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:40:55.463 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:37767 (WAN)] GET /library/metadata/5564?asyncAugmentMetadata=1&includeExternalMetadata=1&includeExtras=1&includeRelated=1&includeRelatedCount=0&includeReviews=1 (8 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:40:55.467 [0x7f7f65ffb700] DEBUG - Activity: registered new activity 03cf89e2-50f0-42d3-84c6-f6c3ed62846c - Refreshing
Apr 04, 2020 23:40:55.467 [0x7f7fb2ffd700] DEBUG - Activity: updated activity 03cf89e2-50f0-42d3-84c6-f6c3ed62846c - completed 0.0% - Refreshing
Apr 04, 2020 23:40:55.467 [0x7f7fb2ffd700] DEBUG - Activity: Ended activity 03cf89e2-50f0-42d3-84c6-f6c3ed62846c.
Apr 04, 2020 23:40:55.467 [0x7f7feca4d700] DEBUG - Completed: [87.122.218.26:37767] 200 GET /library/metadata/5564?asyncAugmentMetadata=1&includeExternalMetadata=1&includeExtras=1&includeRelated=1&includeRelatedCount=0&includeReviews=1 (8 live) TLS GZIP 3ms 943 bytes (pipelined: 1)
Apr 04, 2020 23:40:55.578 [0x7f7fe7fff700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:40:55.578 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:37757 (WAN)] GET /library/metadata/augmentations/68?wait=1 (8 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:40:55.579 [0x7f7fe7fff700] DEBUG - Completed: [87.122.218.26:37757] 200 GET /library/metadata/augmentations/68?wait=1 (8 live) TLS GZIP 0ms 397 bytes (pipelined: 2)
Apr 04, 2020 23:40:56.414 [0x7f7feca4d700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:40:56.415 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:37767 (WAN)] GET /library/metadata/5780?includeChapters=1&includeLoudnessRamps=1&includeRelated=1 (8 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:40:56.418 [0x7f7f65ffb700] DEBUG - We're going to try to auto-select an audio stream for account 1.
Apr 04, 2020 23:40:56.418 [0x7f7f65ffb700] DEBUG - Selecting best audio stream for part ID 9327 (autoselect: 0 language: en)
Apr 04, 2020 23:40:56.418 [0x7f7f65ffb700] DEBUG - We're going to try to auto-select a subtitle.
Apr 04, 2020 23:40:56.418 [0x7f7f65ffb700] DEBUG - Audio Stream: 30301, Subtitle Stream: -1
Apr 04, 2020 23:40:56.419 [0x7f7feca4d700] DEBUG - Completed: [87.122.218.26:37767] 200 GET /library/metadata/5780?includeChapters=1&includeLoudnessRamps=1&includeRelated=1 (8 live) TLS GZIP 4ms 1468 bytes (pipelined: 2)
Apr 04, 2020 23:40:56.449 [0x7f7fe7fff700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:40:56.449 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:37757 (WAN)] GET /video/:/transcode/universal/decision?audioBoost=180&autoAdjustQuality=0&directPlay=0&directStream=0&directStreamAudio=0&fastSeek=1&hasMDE=1&location=wan&maxVideoBitrate=200000&mediaBufferSize=74944&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F5780&protocol=*&session=a0d76813c271e911-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (8 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:40:56.449 [0x7f7f65ffb700] DEBUG - Found session GUID of a0d76813c271e911-com-plexapp-android in session start.
Apr 04, 2020 23:40:56.450 [0x7f7f65ffb700] DEBUG - TranscodeUniversalRequest: using augmented profile Android
Apr 04, 2020 23:40:56.450 [0x7f7f65ffb700] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/5780?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=a0d76813c271e911-com-plexapp-android
Apr 04, 2020 23:40:56.450 [0x7f7f65ffb700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:40:56.455 [0x7f7f65ffb700] DEBUG - We're going to try to auto-select an audio stream for account 1.
Apr 04, 2020 23:40:56.455 [0x7f7f65ffb700] DEBUG - Selecting best audio stream for part ID 9327 (autoselect: 0 language: en)
Apr 04, 2020 23:40:56.455 [0x7f7f65ffb700] DEBUG - We're going to try to auto-select a subtitle.
Apr 04, 2020 23:40:56.455 [0x7f7f65ffb700] DEBUG - Audio Stream: 30301, Subtitle Stream: -1
Apr 04, 2020 23:40:56.456 [0x7f7f65ffb700] DEBUG - Codecs: testing h264_nvenc (encoder)
Apr 04, 2020 23:40:56.456 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: testing API nvenc
Apr 04, 2020 23:40:56.457 [0x7f7f65ffb700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 04, 2020 23:40:56.457 [0x7f7f65ffb700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 04, 2020 23:40:56.457 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Apr 04, 2020 23:40:56.457 [0x7f7f65ffb700] DEBUG - Codecs: testing h264 (decoder) with hwdevice vaapi
Apr 04, 2020 23:40:56.457 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: testing API vaapi
Apr 04, 2020 23:40:56.457 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Generic error in an external library
Apr 04, 2020 23:40:56.457 [0x7f7f65ffb700] DEBUG - Codecs: testing h264 (decoder) with hwdevice nvdec
Apr 04, 2020 23:40:56.457 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: testing API nvdec
Apr 04, 2020 23:40:56.457 [0x7f7f65ffb700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 04, 2020 23:40:56.457 [0x7f7f65ffb700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 04, 2020 23:40:56.457 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Apr 04, 2020 23:40:56.457 [0x7f7f65ffb700] DEBUG - Scaled up video bitrate to 1345Kbps based on 1.500000x fudge factor.
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - MDE: Selected protocol hls; container: mpegts
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - MDE: analyzing media item 9148
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: Direct Play is disabled
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: media must be transcoded in order to use the hls protocol
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: no direct play video profile exists for http/mkv/h264
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: no direct play video profile exists for http/mkv/h264/aac
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: Direct Streaming is disabled, so video stream will be transcoded
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: no remuxable profile found, so video stream will be transcoded
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - Codecs: testing h264_nvenc (encoder)
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: testing API nvenc
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - MDE: Cannot direct stream video stream due to profile or setting limitations
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - Codecs: testing h264 (decoder) with hwdevice vaapi
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: testing API vaapi
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Generic error in an external library
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - Codecs: testing h264 (decoder) with hwdevice nvdec
Apr 04, 2020 23:40:56.458 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: testing API nvdec
Apr 04, 2020 23:40:56.459 [0x7f7f65ffb700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 04, 2020 23:40:56.459 [0x7f7f65ffb700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 04, 2020 23:40:56.459 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Apr 04, 2020 23:40:56.459 [0x7f7f65ffb700] DEBUG - Scaled up video bitrate to 1345Kbps based on 1.500000x fudge factor.
Apr 04, 2020 23:40:56.459 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: Audio Direct Streaming is disabled, so video's audio stream will be transcoded
Apr 04, 2020 23:40:56.459 [0x7f7f65ffb700] DEBUG - MDE: Cannot direct stream audio stream due to profile or setting limitations
Apr 04, 2020 23:40:56.459 [0x7f7f65ffb700] DEBUG - MDE: Bluey (2018) - S2 E19 - The Show: selected media 0 / 9148
Apr 04, 2020 23:40:56.459 [0x7f7f65ffb700] DEBUG - Streaming Resource: Adding session 0x7f7fcc134f10:a0d76813c271e911-com-plexapp-android which is using 1684kbps of WAN bandwidth.  Used is now 1684kbps
Apr 04, 2020 23:40:56.459 [0x7f7f65ffb700] DEBUG - Streaming Resource: Adding session 0x7f7fcc134f10:a0d76813c271e911-com-plexapp-android which is using transcoder slot.  Used slots is now 1
Apr 04, 2020 23:40:56.459 [0x7f7f65ffb700] DEBUG - Streaming Resource: Added session 0x7f7fcc134f10:a0d76813c271e911-com-plexapp-android
Apr 04, 2020 23:40:56.459 [0x7f7f65ffb700] DEBUG - Streaming Resource: Reached Decision id=5780 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=9148 part=(id=9327 decision=transcode container=mpegts protocol=hls streams=(Video=(id=30300 decision=transcode bitrate=1345 encoder=libx264 width=1024 height=576) Audio=(id=30301 decision=transcode bitrate=258 encoder=aac channels=2 rate=44100))))
Apr 04, 2020 23:40:56.460 [0x7f7fe7fff700] DEBUG - Completed: [87.122.218.26:37757] 200 GET /video/:/transcode/universal/decision?audioBoost=180&autoAdjustQuality=0&directPlay=0&directStream=0&directStreamAudio=0&fastSeek=1&hasMDE=1&location=wan&maxVideoBitrate=200000&mediaBufferSize=74944&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F5780&protocol=*&session=a0d76813c271e911-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (8 live) TLS GZIP 11ms 1419 bytes (pipelined: 3)
Apr 04, 2020 23:41:01.289 [0x7f7fe7fff700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:01.289 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:37767 (WAN)] GET /video/:/transcode/universal/decision?audioBoost=180&autoAdjustQuality=0&directPlay=0&directStream=0&directStreamAudio=0&fastSeek=1&hasMDE=1&location=wan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F5780&protocol=*&session=a0d76813c271e911-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (8 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:01.289 [0x7f7f65ffb700] DEBUG - Found session GUID of a0d76813c271e911-com-plexapp-android in session start.
Apr 04, 2020 23:41:01.290 [0x7f7f65ffb700] DEBUG - TranscodeUniversalRequest: using augmented profile Android
Apr 04, 2020 23:41:01.290 [0x7f7f65ffb700] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/5780?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=a0d76813c271e911-com-plexapp-android
Apr 04, 2020 23:41:01.291 [0x7f7f65ffb700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:01.295 [0x7f7f65ffb700] DEBUG - We're going to try to auto-select an audio stream for account 1.
Apr 04, 2020 23:41:01.295 [0x7f7f65ffb700] DEBUG - Selecting best audio stream for part ID 9327 (autoselect: 0 language: en)
Apr 04, 2020 23:41:01.295 [0x7f7f65ffb700] DEBUG - We're going to try to auto-select a subtitle.
Apr 04, 2020 23:41:01.295 [0x7f7f65ffb700] DEBUG - Audio Stream: 30301, Subtitle Stream: -1
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - Codecs: testing h264_nvenc (encoder)
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: testing API nvenc
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - Codecs: testing h264 (decoder) with hwdevice vaapi
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: testing API vaapi
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Generic error in an external library
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - Codecs: testing h264 (decoder) with hwdevice nvdec
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: testing API nvdec
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - Scaled up video bitrate to 1345Kbps based on 1.500000x fudge factor.
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - MDE: Selected protocol hls; container: mpegts
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - MDE: analyzing media item 9148
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: Direct Play is disabled
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: media must be transcoded in order to use the hls protocol
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: no direct play video profile exists for http/mkv/h264
Apr 04, 2020 23:41:01.296 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: no direct play video profile exists for http/mkv/h264/aac
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: Direct Streaming is disabled, so video stream will be transcoded
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: no remuxable profile found, so video stream will be transcoded
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - Codecs: testing h264_nvenc (encoder)
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: testing API nvenc
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - MDE: Cannot direct stream video stream due to profile or setting limitations
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - Codecs: testing h264 (decoder) with hwdevice vaapi
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: testing API vaapi
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Generic error in an external library
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - Codecs: testing h264 (decoder) with hwdevice nvdec
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: testing API nvdec
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - Scaled up video bitrate to 1345Kbps based on 1.500000x fudge factor.
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - MDE: E19 - The Show: Audio Direct Streaming is disabled, so video's audio stream will be transcoded
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - MDE: Cannot direct stream audio stream due to profile or setting limitations
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - MDE: Bluey (2018) - S2 E19 - The Show: selected media 0 / 9148
Apr 04, 2020 23:41:01.297 [0x7f7f65ffb700] DEBUG - Streaming Resource: Reached Decision id=5780 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=9148 part=(id=9327 decision=transcode container=mpegts protocol=hls streams=(Video=(id=30300 decision=transcode bitrate=1345 encoder=libx264 width=1024 height=576) Audio=(id=30301 decision=transcode bitrate=258 encoder=aac channels=2 rate=44100))))
Apr 04, 2020 23:41:01.299 [0x7f7fe7fff700] DEBUG - Completed: [87.122.218.26:37767] 200 GET /video/:/transcode/universal/decision?audioBoost=180&autoAdjustQuality=0&directPlay=0&directStream=0&directStreamAudio=0&fastSeek=1&hasMDE=1&location=wan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F5780&protocol=*&session=a0d76813c271e911-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (8 live) TLS GZIP 9ms 1419 bytes (pipelined: 3)
Apr 04, 2020 23:41:02.620 [0x7f7feca4d700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:02.621 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:53273 (WAN)] GET /:/prefs (12 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:02.626 [0x7f7feca4d700] DEBUG - Completed: [87.122.218.26:53273] 200 GET /:/prefs (12 live) TLS GZIP 5ms 7837 bytes (pipelined: 1)
Apr 04, 2020 23:41:02.642 [0x7f7fe7fff700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:02.642 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:53277 (WAN)] GET /accounts/1 (12 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:02.643 [0x7f7fe7fff700] DEBUG - Completed: [87.122.218.26:53277] 200 GET /accounts/1 (12 live) TLS GZIP 0ms 598 bytes (pipelined: 1)
Apr 04, 2020 23:41:02.646 [0x7f7feca4d700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:02.646 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:53278 (WAN)] GET /myplex/account (12 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:02.647 [0x7f7feca4d700] DEBUG - Completed: [87.122.218.26:53278] 200 GET /myplex/account (12 live) TLS GZIP 0ms 2695 bytes (pipelined: 1)
Apr 04, 2020 23:41:02.651 [0x7f7fe7fff700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:02.651 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:53279 (WAN)] GET /system/:/prefs (12 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:02.651 [0x7f7f65ffb700] DEBUG - [com.plexapp.system] Sending command over HTTP (GET): /system/:/prefs
Apr 04, 2020 23:41:02.651 [0x7f7f65ffb700] DEBUG - HTTP requesting GET http://127.0.0.1:40911/system/:/prefs
Apr 04, 2020 23:41:02.658 [0x7f7f65ffb700] DEBUG - HTTP 200 response from GET http://127.0.0.1:40911/system/:/prefs
Apr 04, 2020 23:41:02.658 [0x7f7f65ffb700] DEBUG - [com.plexapp.system] HTTP reply status 200, with 418 bytes of content.
Apr 04, 2020 23:41:02.658 [0x7f7fe7fff700] DEBUG - Completed: [87.122.218.26:53279] 200 GET /system/:/prefs (12 live) TLS GZIP 7ms 813 bytes (pipelined: 1)
Apr 04, 2020 23:41:02.759 [0x7f7fe7fff700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:02.759 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:53281 (WAN)] GET /:/websockets/notifications?filters=log (13 live) TLS Signed-in Token (wogfella)
Apr 04, 2020 23:41:02.759 [0x7f7f65ffb700] DEBUG - WebSocket: Performing handshake from origin https://app.plex.tv
Apr 04, 2020 23:41:02.759 [0x7f7f65ffb700] DEBUG - Beginning read from WebSocket
Apr 04, 2020 23:41:02.782 [0x7f7fe7fff700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:02.783 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:53273 (WAN)] GET /activities (13 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:02.783 [0x7f7fe7fff700] DEBUG - Completed: [87.122.218.26:53273] 200 GET /activities (13 live) TLS GZIP 0ms 429 bytes (pipelined: 2)
Apr 04, 2020 23:41:07.561 [0x7f7feca4d700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:07.561 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:37757 (WAN)] GET /library/metadata/5780?asyncAugmentMetadata=1&checkFiles=1&includeExternalMetadata=1&includeExtras=1&includeRelated=1&includeRelatedCount=0&includeReviews=1 (13 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:07.567 [0x7f7fb2ffd700] DEBUG - Augment: Deleting 12 expired augmentations.
Apr 04, 2020 23:41:07.569 [0x7f7f65ffb700] DEBUG - We're going to try to auto-select an audio stream for account 1.
Apr 04, 2020 23:41:07.569 [0x7f7f65ffb700] DEBUG - Selecting best audio stream for part ID 9327 (autoselect: 0 language: en)
Apr 04, 2020 23:41:07.569 [0x7f7f65ffb700] DEBUG - We're going to try to auto-select a subtitle.
Apr 04, 2020 23:41:07.569 [0x7f7f65ffb700] DEBUG - Audio Stream: 30301, Subtitle Stream: -1
Apr 04, 2020 23:41:07.570 [0x7f7f65ffb700] DEBUG - Activity: registered new activity 99f790d5-fd5f-4572-bbc0-cb99a4568c5a - Refreshing
Apr 04, 2020 23:41:07.571 [0x7f7fb27fc700] DEBUG - Activity: updated activity 99f790d5-fd5f-4572-bbc0-cb99a4568c5a - completed 0.0% - Refreshing
Apr 04, 2020 23:41:07.571 [0x7f7fe57fa700] DEBUG - Augment: Completed episode augmentation in 0.0 sec.
Apr 04, 2020 23:41:07.571 [0x7f7fb27fc700] DEBUG - Activity: Ended activity 99f790d5-fd5f-4572-bbc0-cb99a4568c5a.
Apr 04, 2020 23:41:07.571 [0x7f7fe7fff700] DEBUG - Completed: [87.122.218.26:37757] 200 GET /library/metadata/5780?asyncAugmentMetadata=1&checkFiles=1&includeExternalMetadata=1&includeExtras=1&includeRelated=1&includeRelatedCount=0&includeReviews=1 (13 live) TLS GZIP 10ms 1613 bytes (pipelined: 4)
Apr 04, 2020 23:41:07.592 [0x7f7feca4d700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:07.592 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:37767 (WAN)] GET /library/metadata/5564?asyncAugmentMetadata=1&includeExternalMetadata=1&includeExtras=1&includeRelated=1&includeRelatedCount=0&includeReviews=1 (13 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:07.599 [0x7f7f65ffb700] DEBUG - Activity: registered new activity e9616ad1-0506-4566-bb1a-b84f79016df0 - Refreshing
Apr 04, 2020 23:41:07.600 [0x7f7fe77fe700] DEBUG - Activity: updated activity e9616ad1-0506-4566-bb1a-b84f79016df0 - completed 0.0% - Refreshing
Apr 04, 2020 23:41:07.600 [0x7f7fe77fe700] DEBUG - Activity: Ended activity e9616ad1-0506-4566-bb1a-b84f79016df0.
Apr 04, 2020 23:41:07.601 [0x7f7feca4d700] DEBUG - Completed: [87.122.218.26:37767] 200 GET /library/metadata/5564?asyncAugmentMetadata=1&includeExternalMetadata=1&includeExtras=1&includeRelated=1&includeRelatedCount=0&includeReviews=1 (13 live) TLS GZIP 8ms 943 bytes (pipelined: 4)
Apr 04, 2020 23:41:07.656 [0x7f7fe7fff700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:07.656 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:37757 (WAN)] GET /library/metadata/augmentations/70?wait=1 (13 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:07.656 [0x7f7fe7fff700] DEBUG - Completed: [87.122.218.26:37757] 200 GET /library/metadata/augmentations/70?wait=1 (13 live) TLS GZIP 0ms 397 bytes (pipelined: 5)
Apr 04, 2020 23:41:07.811 [0x7f7feca4d700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:07.811 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:37794 (WAN)] GET /:/websockets/notifications (14 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:07.811 [0x7f7f65ffb700] DEBUG - WebSocket: Performing handshake from origin 
Apr 04, 2020 23:41:07.811 [0x7f7f65ffb700] DEBUG - Beginning read from WebSocket
Apr 04, 2020 23:41:10.422 [0x7f7fe7fff700] DEBUG - WebSocket: client initiated close
Apr 04, 2020 23:41:10.422 [0x7f7feca4d700] DEBUG - NotificationStream: Removing because of close
Apr 04, 2020 23:41:10.451 [0x7f7fe7fff700] DEBUG - handleStreamRead code 2: End of file
Apr 04, 2020 23:41:10.451 [0x7f7fe7fff700] DEBUG - Completed after connection close: [87.122.218.26:53281] -3 GET /:/websockets/notifications?filters=log (14 live) TLS 7692ms 7561 bytes
Apr 04, 2020 23:41:10.493 [0x7f7feca4d700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:10.494 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:53277 (WAN)] GET /accounts/1 (13 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:10.494 [0x7f7fe7fff700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:10.494 [0x7f7fcaffd700] DEBUG - Request: [87.122.218.26:53278 (WAN)] GET /myplex/account (13 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:10.494 [0x7f7fe7fff700] DEBUG - Completed: [87.122.218.26:53277] 200 GET /accounts/1 (13 live) TLS GZIP 0ms 598 bytes (pipelined: 2)
Apr 04, 2020 23:41:10.494 [0x7f7feca4d700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:10.495 [0x7f7f65ffb700] DEBUG - Request: [87.122.218.26:53273 (WAN)] GET /:/prefs (13 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:10.495 [0x7f7feca4d700] DEBUG - Completed: [87.122.218.26:53278] 200 GET /myplex/account (13 live) TLS GZIP 0ms 2695 bytes (pipelined: 2)
Apr 04, 2020 23:41:10.495 [0x7f7fe7fff700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:10.495 [0x7f7fcaffd700] DEBUG - Request: [87.122.218.26:53279 (WAN)] GET /system/:/prefs (13 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:10.495 [0x7f7fcaffd700] DEBUG - [com.plexapp.system] Sending command over HTTP (GET): /system/:/prefs
Apr 04, 2020 23:41:10.496 [0x7f7fcaffd700] DEBUG - HTTP requesting GET http://127.0.0.1:40911/system/:/prefs
Apr 04, 2020 23:41:10.501 [0x7f7fe7fff700] DEBUG - Completed: [87.122.218.26:53273] 200 GET /:/prefs (13 live) TLS GZIP 6ms 7837 bytes (pipelined: 3)
Apr 04, 2020 23:41:10.505 [0x7f7fcaffd700] DEBUG - HTTP 200 response from GET http://127.0.0.1:40911/system/:/prefs
Apr 04, 2020 23:41:10.505 [0x7f7fcaffd700] DEBUG - [com.plexapp.system] HTTP reply status 200, with 418 bytes of content.
Apr 04, 2020 23:41:10.505 [0x7f7fe7fff700] DEBUG - Completed: [87.122.218.26:53279] 200 GET /system/:/prefs (13 live) TLS GZIP 9ms 813 bytes (pipelined: 2)
Apr 04, 2020 23:41:11.930 [0x7f7fe7fff700] DEBUG - Auth: authenticated user 1 as wogfella
Apr 04, 2020 23:41:11.930 [0x7f7fcaffd700] DEBUG - Request: [87.122.218.26:53284 (WAN)] GET /diagnostics/logs (14 live) TLS GZIP Signed-in Token (wogfella)
Apr 04, 2020 23:41:11.930 [0x7f7fcaffd700] DEBUG - Diagnostics: Building logfile zip

device_logs.txt (107.6 KB)

EDIT: cleared up formatting and added logs (who knew attachments were hard?)

2

It sounds like you have looked into this way more than me.

I’ve got an Android LG G Pad IV tablet having the same problem. Although, I can’t play any video anymore. I’ve tried playing with all the settings on the player and no luck.

I just downgraded to 7.24 (it was just the first older version that I could find) and now it’s working fine again.

I was curious why my other tablet, the Mi Pad 4, wasn’t having issues. Then, I checked the version. I’m on 7.29.

I hope that my Fire Cube doesn’t auto update soon and breaks!

My guess, there is no fix for now. I’d suggest that, for as long as your able, stay on an older version that works. Whatever it is that is broken, isn’t fixed by a setting that we have access to.

Hopefully when we’re forced to upgrade, the issue will be fixed by then.

EDIT: 7.24 Didn’t work on some other videos after further testing. I can confirm that 7.29.0.15876 works well so I upgraded to that.

3

Try turning off new video player option in settings advanced i believe.

4

Sideloaded apps do not auto-update.

To re-enable auto updating, you have to delete the sideloaded version and install from the app store.

7.30.x definitely behaves better than 7.29, and is available in the Google Play store.

Last I checked the Amazon store still had 7.29. The Amazon update process takes longer than Google (Amazon policies, not Plex). As a result, the Amazon version may lag the Google version by days or weeks.

5

I was having trouble with the Google Play version of Plex, so then downloaded an older version, then an older older version, to finally make it to a newer older version, 7.29.0.15876 .

I may play with 7.30.x but as it stands, everything works well enough for me now.

6

@MoonPie

Try turning off new video player option in settings advanced i believe.

Thanks, but no that’s not available on non-TV devices for a few versions now, as per my OP.

7

@stizarch The app seems to behave nice after either toggling airplane mode or logging out/back in. I reckon what you are seeing with 7.24 (and if I were a betting man, what you’ll soon see in 7.29) is an after affect of some kind of cache or other cleaning. Which reminds me, I need to try clearing cache on my device and see if that helps too. Won’t fix it but maybe can keep band-aiding it.

8

Looking at your logs it looks like your custom domain name for your Plex Media Server is using an invalid certificate so when we verify the SSL on the playback connection we are unable too. The error from FFmpeg (on Android) is:

The certificates owner does not match hostname mydomain.

You can see the settings you have under the Network settings on PMS (with Advanced enabled). If you are using a custom domain name, you need to use a valid SSL certificate for the domain as well and ensure Plex knows about the certificate.

9

@sixones thanks for replying, but I think you and your team are missing something - it’s only limited to the newer version of Android app, and it’s not consistent.

iOS and Web players work fine, Android versions using the older player (I’ve tried 6.17 and 7.10) don’t seem to have the issue playing. Android TV threads complaining about the same issue have posts marked as “solution” when people tell them to use the old player.

In addition, the issue isn’t consistent - sometimes I can open the Plex app and it works fine immediately. When it doesn’t work, I can usually get the client to actually play if I swipe away the app and toggle airplane mode, this works about 60-75% of the time.

I’ve had Plex running in a custom domain for a few years now, and only in the recent 7.2x versions I’ve seen the error, culminating in 7.29 onward being basically unusable without swiping away the app and toggling airplane mode (and hoping) or logging out and back in. I’ve not had to provide the cert details before and in my case I cannot as I’m not the server owner.

Please can you make an option in the newer apps for the old player?

Alternatively, tell me what other logs you need.

10

Additional: According to this thread you commented on Can't play transcoded videos on Android which has the same error (in german, the error says “please restart the server and app”) and the logging indicates similar “demuxer failed to open input” error that I’m having.

Your comment is it’s a DNS rebinding issue solved in 7.31, does that only apply to TV app versions or all ?

11

Having the same issue. As stated, works sometimes after toggling airplane mode. Here are what I think are the relevant logs.

The attached log was me playing a file successfully, force closing the android app, trying the same file again and it failing.

Also, if I try to play something and it fails turning off WiFi and letting the video load over mobile data works. Seems to be an error only when on the home network? I suspect the airplane mode toggle is actually allowing Plex to load the video over mobile data before the WiFi kicks back in.

You’ll notice in the logs that when the playback succeeds it’s accessing it through the remote IP address, when it fails it’s trying to use the local address.

plex_logs.txt (130.2 KB)

12

Any progress on this issue? It’s been a couple of weeks without a reply…

13

I have been experiencing the same issue. I updated to the latest may 21 2020 version of Plex server and the may 2020 plex android app and now videos won’t play at all. I tried multiple videos, same issue. While on older android app video would play fine. Why are these plex people screwing up the app? It’s quite sad. Now users are left to troubleshoot themselves as plex wont respond to us. I wish there was a option to revert to a older android version of plex.

see pics below:
.

Screenshot_20200523-011134
Screenshot_20200523-011134943×530 73.5 KB
!

Screenshot_20200523-011357|690x388 !

Screenshot_20200523-011516|690x388 !

Screenshot_20200523-071303|690x1226 !

Screenshot_20200523-080009|690x1226

I

14

stizarch Where did you get the older Plex app for android. I thought once you update through google play there was no way to revert back to the older version. I would love to go back to a older plex version as nothing play for me since updating,

15

@doormandoorman try apkmirror and hunt for the version you need. I found 6.17 to work fine, other people find other versions. It looks like the latest 8.10 (pass required I think?) in Play store mostly solves the issue, as in I only get the error occasionally and it works more times than it fails. But it’s a lot better.

Whenever I have the issue I exit the app, swipe it away from the recent apps, toggle airplane mode on and off, then when I go back into the app it seems to work OK.

16

wogfella thank you so much for your reply. I’m going to try that.

17

Download the third party market place called apkpure

That is what I use. There is a section title version history where you can get older versions.

18

stizarch and [=wogfella thank you. I tried both sites but I only found Plex 6.17 on apkmirror.com apkpure only goes back to version 7.29. I require 6.17. Either way I do not exactly know how to install third party apps on my phone. I hit the download icon but nothing happens. Any advice would be greatly appreciated.Below is what im getting on those sites.

Screenshot_20200525-103610
Screenshot_20200525-103610530×943 59 KB
!

Screenshot_20200525-103632|690x1226 !

Screenshot_20200525-093302|690x1226

20

Hi,

I have just experienced a similar issue and got it resolved. It was an issue with my reverse proxy ACLs (HAProxy)… are you a proxy in your setup?

Might be same issue / fix

21

https://emby.media/community/index.php?/topic/51307-emby-via-reverse-proxy-and-internal-network-settings/&do=findComment&comment=495280