App connects to server but TV does not

Plex Media Server NAS & Devices
1

Server Version#: 1.32.8.7639
Player Version#: 4.116.1

About 2 weeks ago I updated to a different email address. When I relink my TV it does not load the media or connect to the server. Yet my phone does with no issue. The option for in Settings on my TV for the media server is missing. have both Android on TV and phone.

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