App Error: "Plex is unable to start due to an error"

Hey,
out of nowhere my plex app for Playstation 4 doesn’ work anymore. Everytime i start it, it takes ages until it just gives me an error that says: “Plex is unable to start due to an error”. It shows says that i should “resart” plex and there is a button for it. But nothing happens if i hit it - absolutely nothing. it is just stuck. what’s weird is, that if i push any other buttons on my ps4-controller a movie starts in the background. i can here the sound but i don’t see anything on the screen except of this error-message.

i am using a qnap server as my plex server. all Apps on my iphone, iPas and on my amazon fireTV are just working fine. it is just the ps4-app that gives me that error. i have restartet the server, the router, the ps4 and i deletetd and installed the app a couple times again - nothing works.

who is fimiliar with this problem and can help me out?

Thanks!

Moving this thread to the ps4 section.

Cool. You’re working for plex, right? So do you have an answer for me too?

Unfortunately I am not familiar with the Playstation apps. There are no known wide-spread issues with the app so I do not have any info for you. I did find this other similar question. https://forums.plex.tv/discussion/218887/plex-not-working-on-ps4