App.plex.tv is unable to connect to “SERVERNAME” securely

Plex Media Server NAS & Devices
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1

I recently upgraded my synology DS216play to DSM 7.0.

  • After installing DSM7.0, I manually installed Plex Media Server following this blog post

  • After installing Plex Media Server, Plex Media Server will not connect (after launching Plex from DSM 7.0).

  • I signed in to Plex.tv, however Plex cannot connect to my synology NAS through the Plex web app.

  • I receive an error message stating: “Unable to connect to “SERVERNAME” securely.”

Other than that, I haven’t made any other changes to settings. Logs have been attached to this post. Any suggestions would be greatly appreciated!

Plexlogs.zip (20.0 KB)

Server Version#:1.23.5.4862-7000
Player Version#:4.61.2

2

@timmberg

In an attempt to resolve, I have reset the certificate.

Please restart the server.

4

Hello,

I’ve attempted to un-claim my server and re-installed Plex using a Plex Claim Token.

Unfortunately, this has not worked for me.

Do you have any other suggestions?

5

I Updated to 1.23.6.4863 synology 7 nas
but when I open the app from desktop I get this

Screenshot 2021-07-27 114713
Screenshot 2021-07-27 114713753×664 20.6 KB

if I change it to unsecured it opens but it was working fine 2 days ago
Thanks

7

Plexlogs (1).zip (143.0 KB)

I’ve attached logs to this post, thank you for your help!

9

Thank you for identifying this. Do you have any suggestions on how to troubleshoot or solve this issue?

Sorry, I’m a beginner user, new to all of this. Could you explain this in lay terms?

Thank you again for your help!

11

I think I figured out what you were referring to:

I run a VPN (from NordVPN) on my NAS, “10.8.0.5”. Disconnecting my VPN connection doesn’t seem to change anything.

13

I’ve repeated your steps with my VPN disconnected. Unfortunately, even with my VPN disconnected, the issue still remains. I’ve attached recent logs to this post.

Thanks!
Plexlogs (2).zip (145.9 KB)

15

I’ve tried opening Plex through my browser (chrome), and also an alternative browser (safari). Still no change.

I’ve included recent logs to this post again.

Plexlogs (3).zip (146.5 KB)

17

Thank you for your help, I will continue troubleshooting.

18

I rebooted the router ,nas is on same network as router
uninstalled plex and reinstalled per instructions
same issue,see picture above
Thank you

20

Plex Media Server Logs_2021-07-27_19-11-10.zip (3.4 MB)
ok,here ya go,Thank you

22

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