App.plex.tv is unable to connect to "XXXXXX" securely

Plex Media Server NAS & Devices
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1

Server Version#: 1.29.1.1974
Player Version#: 4.54.4

Hey there,

Since a few days the plex webapp has been refusing to connect to my server (runnning on a Synology NAS) with the message ‘app.plex.tv is unable to connect to XXXXX securely’. The secure connection setting is set on ‘Preferred’ (as it was since the beginning). It just stopped working.
It prompts me to try the windows version, which I did, and indeed the windows version connects flawlessly to my server. Any idea what is happening there on the web version?
Thanks!

Best,
Stephane

3

Hey,

Thanks a ton for the reply but it unfortunately did not work.

Best,
Stephane

5

Logs attached.
Thanks a lot for the help!

Best,
StephaneLogs.zip (2.1 MB)

7

Thanks, I’ll try to create the bond then. Is there any potential impact on the data/other NAS configuration that I should be aware of? I would not think so as it is network related but better safe than sorry.
Thank you very much again for all your help.

Best,
Stephane

8

I having the same issue. Any updates?

1 Like
9

Same problem with secure connections with using plex.tv/desktop seems like a known issue after upgrading to DSM7. Not sure if Plex Developers are actively working on a fix or not.

10

Folks,
For those with certificate errors,

  1. Uninstall w/ keep option
  2. Reinstall, setting logging to a folder PMS can write to.
  3. Now recreate (should be easy) the certificate error
  4. Stop PMS
  5. Make a ZIP of the logs
  6. Attach.

I can reset certificates as needed.

Staff meeting with Engineering in a few minutes.

11

I experienced the issue today on my NAS. I stopped the Plex service and restarted the service. That fixed the problem. I’m sure it’s temporary and assume an updated Plex package will solve it.

1 Like
12

I’ve read through the posts here, and realized the topic is regarding Synology servers - I have a WD PR4100. Before I try these fixes, does the steps hold true to Western Digital servers?

14

Facing the same issue after update to DSM 7, I am using a bond, tried all the steps as mentioned. Attached are the logs for your reference. Kindly help
Logs.zip (5.1 MB)

15

Same issue here, albeit my server is on windows. I tried resetting to no avail.
Interestingly, i can still access my library via Roku or Android app, just not via browser.

16

I’m having the same issue. I’m running PMS on an ubuntu server. I can access content through apps; but I get secure connection issues when trying through browser.

17

Now the server has stopped responding too

18

Same issue here, and I’m not techy enough to understand. Can’t update my library with files :frowning:

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1 Like
19

I’m suddenly getting the same error. It was working fine yesterday!

1 Like
20

fyi, this seems to be an across the board issue. Open discussions for ROKU, Chromecast, NAS… all with Secure connect errors.

1 Like
21

Same here, using windows server. after upgrade that error.

23

Having the same problem with my raspberry pi 4b glad to know I’m not alone. Hopefully its not that complicated of a fix.

24

the smae issue
Plex installed on mini pc mint liunx

25

I have the same with my Nvidia shield tv, just did an update and the server is unreachable from outside with the error app.plex.tv is unable to connect to “******” securely, hope plex soon coming with a bug fix???