Server Version#: Version 1.42.1.10054
Player Version#: 8.45 (9684)
REPOSTING no fix, unable to use Plex on my tv since Aug 2025!
I’m at a complete loss and have been banging my head on the wall around this issue for over a week.
I went away for work a couple of weeks ago when I returned I realized I could no longer connect to my plex library on my Apple TV app. So every time I try to connect I see “SynologyDS423 is Currently Unavailable” and it just keeps saying “Retry Connection”.
I THINK the issue is that a few months ago plex became unavailable while I was away on business for my family at home due to it becoming outdated. So when I got home I thought I successfully setup Watchtower to update plex via container manager automatically in the future, I think something maybe got messed up here? Or with my WiFi network? Honestly now I’m lost. I didn’t intentionally make any changes
I can access Plex from my iPhone whether on my local network (airplane mode, connected via WiFi) or remote (WiFi off, cell phone service).
It’s weird because my parents in another state also can’t access plex anymore via their Apple TV. They aren’t tech savvy so I can’t do much troubleshooting. But all the known issues with connecting right now are with Apple TV plex app and it’s the only “tv” app (we don’t have Rokus or other devices) that connect to my Plex library and I haven’t had issues in the last 2+ years I’ve been running Plex via my Synology NAS.
I also don’t have an issue watching from my MacBook browser with the IP address and I also have no issue playing my plex library via Infuse on the same Apple TV where I have my main issue with the connection.
I’ve tried working through it via searching topics here and then lots of ChatGPT prompts and uploading logs to no end.
Does anyone have any suggestions at all? I’ve looked through the logs and nothing jumps out to me, the connection seems to work but I can’t get past this unavailable / retry situation.
