I’ve had issues with some x.265 media and Plex for some time. Some movies are played in the wrong aspect ratio. Not entirely sure if it’s Plex problem or Handbrake issues but VLC has no problems with the x.265 media I’ve tried so.
I’ve attached a short clip from a kids-movie where the problem appeared. It’s encoded in both x.264 (problem-free) and x.265 (which is looking bad in Plex).
Hints?
May I also have the XML of each file please?
Hover over the item -> Get Info -> View XML
When pasting it here, with a blank line before and after, highlight the block of XML, format with Code paragraph formatting from ^^. It will prevent the forum from obscuring it
x.264:
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="5" librarySectionTitle="Filmer" librarySectionUUID="4883b5bf-fced-46bc-915f-100d8f69fcdd" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1519709489"> <Video ratingKey="11557" key="/library/metadata/11557" guid="local://11557" librarySectionTitle="Filmer" librarySectionID="5" librarySectionKey="/library/sections/5" type="movie" title="X264" summary="" thumb="/library/metadata/11557/thumb/1520968812" art="/library/metadata/11557/art/1520968812" duration="57781" addedAt="1520968801" updatedAt="1520968812"> <Media videoResolution="576" id="11146" duration="57781" bitrate="1571" width="720" height="574" aspectRatio="1.78" audioChannels="2" audioCodec="aac" videoCodec="h264" container="mkv" videoFrameRate="PAL" audioProfile="lc" videoProfile="high"> <Part accessible="1" exists="1" id="11206" key="/library/parts/11206/1520883884/file.mkv" duration="57781" file="/volume1/Filmer/Blandat/x264.mkv" size="11344370" audioProfile="lc" container="mkv" videoProfile="high"> <Stream id="7138" streamType="1" default="1" codec="h264" index="0" bitrate="1571" anamorphic="1" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" colorPrimaries="bt470bg" colorRange="tv" colorSpace="smpte170m" colorTrc="bt709" frameRate="25.000" hasScalingMatrix="0" height="574" level="31" pixelAspectRatio="64:45" profile="high" refFrames="6" scanType="progressive" width="720"/> <Stream id="7139" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" language="English" languageCode="eng" audioChannelLayout="stereo" profile="lc" samplingRate="48000" title="Stereo"/> </Part> </Media> <Extras size="0"></Extras> </Video> </MediaContainer>
x.265
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="5" librarySectionTitle="Filmer" librarySectionUUID="4883b5bf-fced-46bc-915f-100d8f69fcdd" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1519709489"> <Video ratingKey="11558" key="/library/metadata/11558" guid="local://11558" librarySectionTitle="Filmer" librarySectionID="5" librarySectionKey="/library/sections/5" type="movie" title="X265" summary="" thumb="/library/metadata/11558/thumb/1520968811" art="/library/metadata/11558/art/1520968811" duration="57781" addedAt="1520968801" updatedAt="1520968811"> <Media videoResolution="576" id="11147" duration="57781" bitrate="1249" width="720" height="574" aspectRatio="1.78" audioChannels="2" audioCodec="aac" videoCodec="hevc" container="mkv" videoFrameRate="PAL" audioProfile="lc" videoProfile="main"> <Part accessible="1" exists="1" id="11207" key="/library/parts/11207/1520883926/file.mkv" duration="57781" file="/volume1/Filmer/Blandat/x265.mkv" size="9022735" audioProfile="lc" container="mkv" videoProfile="main"> <Stream id="7140" streamType="1" default="1" codec="hevc" index="0" bitrate="1249" anamorphic="1" bitDepth="8" chromaSubsampling="4:2:0" colorPrimaries="bt470bg" colorRange="tv" colorSpace="smpte170m" colorTrc="bt709" frameRate="25.000" height="574" level="90" pixelAspectRatio="64:45" profile="main" refFrames="1" width="720"/> <Stream id="7141" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" language="English" languageCode="eng" audioChannelLayout="stereo" profile="lc" samplingRate="48000" title="Stereo"/> </Part> </Media> <Extras size="0"></Extras> </Video> </MediaContainer>
Thank you .
Anamorphic="1" & PAL are a known problem. It’s also a problem which has been fixed and is coming through QA now.
I presume you see vertical height squashed?
Vertical height is squashed yes.
I have a vertical and horizontal squash around 16:9 movies, as if there is a black box around the movie.
Anamorphic was fixed in PMS 1.12.1.4885 Is this the version you’re using?
If so, may I see the XML of a file which exhibits the problem plus a screenshot and the log files, snapshotted at that instant?
After that, If it’s not file related, I’d like to obtain a sample of the file and reproduce locally.
