Attempting to record show crashes Android app

Not sure if this forum or an Android app forum is the best place to put this issues. Ever since enabled DVR support in Plex (just over a week ago) I’ve been unable to schedule any recordings in the Android app. On any episode/movie if I click the record button the app hangs briefly and then crashes. I tried uninstalling plex and installing it again but that was no help. Scheduling from the web interface works fine (but is very inconvenient)

I plugged the phone into my laptop to get access to the logs and the error in question is (Version 6.14.1.3753):

03-30 16:46:28.800: E/AndroidRuntime(20209): FATAL EXCEPTION: main
03-30 16:46:28.800: E/AndroidRuntime(20209): Process: com.plexapp.android, PID: 20209
03-30 16:46:28.800: E/AndroidRuntime(20209): java.lang.RuntimeException: Unable to start activity ComponentInfo{com.plexapp.android/com.plexapp.plex.subscription.mobile.MediaSubscriptionActivity}: java.lang.NullPointerException: Attempt to get length of null array
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2924)
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2985)
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.app.ActivityThread.-wrap14(ActivityThread.java)
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1635)
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.os.Handler.dispatchMessage(Handler.java:102)
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.os.Looper.loop(Looper.java:154)
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.app.ActivityThread.main(ActivityThread.java:6692)
03-30 16:46:28.800: E/AndroidRuntime(20209): at java.lang.reflect.Method.invoke(Native Method)
03-30 16:46:28.800: E/AndroidRuntime(20209): at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1468)
03-30 16:46:28.800: E/AndroidRuntime(20209): at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1358)
03-30 16:46:28.800: E/AndroidRuntime(20209): Caused by: java.lang.NullPointerException: Attempt to get length of null array
03-30 16:46:28.800: E/AndroidRuntime(20209): at com.plexapp.plex.subscription.ab.a(SourceFile:35)
03-30 16:46:28.800: E/AndroidRuntime(20209): at com.plexapp.plex.subscription.ab.b(SourceFile:26)
03-30 16:46:28.800: E/AndroidRuntime(20209): at com.plexapp.plex.subscription.mobile.l.a(SourceFile:216)
03-30 16:46:28.800: E/AndroidRuntime(20209): at com.plexapp.plex.subscription.mobile.l.a(SourceFile:161)
03-30 16:46:28.800: E/AndroidRuntime(20209): at com.plexapp.plex.subscription.mobile.l.b(SourceFile:60)
03-30 16:46:28.800: E/AndroidRuntime(20209): at com.plexapp.plex.subscription.mobile.l.f(SourceFile:51)
03-30 16:46:28.800: E/AndroidRuntime(20209): at com.plexapp.plex.subscription.mobile.l.onViewCreated(SourceFile:43)
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.app.FragmentManagerImpl.moveToState(FragmentManager.java:1010)
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.app.FragmentManagerImpl.moveToState(FragmentManager.java:1171)
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.app.BackStackRecord.run(BackStackRecord.java:815)
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.app.FragmentManagerImpl.execPendingActions(FragmentManager.java:1582)
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.app.FragmentController.execPendingActions(FragmentController.java:372)
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.app.Activity.performStart(Activity.java:6928)
03-30 16:46:28.800: E/AndroidRuntime(20209): at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2887)
03-30 16:46:28.800: E/AndroidRuntime(20209): … 9 more

I’m assuming I am supposed to be able to schedule recordings from Android?

I am also having this issue. This is most bothersome! :slight_smile:

@slwtx1983 said:
I am also having this issue. This is most bothersome! :slight_smile:

Not just me then. What device are you using? I’m on a Samsung Galaxy S7

I had this issue with my Samsung Galaxy S6 and my Samsung Galaxy S8+. I never put in a ticket before because I never cared, but recently I started having issues with the web and Windows apps not searching very well, and needed to use the Android app to record and it was still broken.