Authorized Devices

Plex Players Streaming Devices
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1

Server Version#: 1.18.8.2527

I had a Roku device in house that was connected to my Plex, that device has since left (but did not remove Plex from that Roku). I do not have access to logout of Plex on that Roku.

I have removed that device from my Authorized Devices list, but that client is still able to connect remotely. I have restarted my server.

Any insight as to what else to do, short of disabling my remote access?

2

I don’t have a Roku myself to test with, but I seem to remember that there is a general “Roku” account, where you sign your Roku device(s) into.
You need to access this account and remove the old device from it.

3

That Roku was not under my Roku account, hence why I cannot remove it.

5

Do you have any log files to disambiguate the device in question from your other Roku devices?
IP addresses, MAC adresses, minor hardware revision numbers etc.

6

yes, I can see the IP’s that is coming from and the Roku Device.

7

Please send them to me by PM. I’ll relay that to the developers, to see what can be done about it.

8

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