Let me go through the important app settings. This is where folks usually get it wrong.
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Use Enhanced Player = ON
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Video Quality:
a. Auto Adjust Quality = OFF
b. Home Streaming = Maxmimum
c. Remote Streaming = Maximum (I never take the unit out of the house so N/A) -
Advanced:
a. Allow Direct Play: ON
b. Multi-Channel Audio Boost = None (My Onkyo does the work)
c. Display Type; SDR (this is a 1080p screen so will be SDR) -
Subtitles:
a. Burn Subtitles: Automatic
b. Subtitle Vertical Position: Bottom -
Debugging:
a. Show Enhanced Video Player Debug: OFF (or ON) as needed
b. Verbose logging: OFF
c. Enable Log Download: OFF (unless I need to pull the logs)