Black screen when reading some videos

Plex Players Streaming Devices
1

Server Version#:1.19.5.3035
Player Version#:8.3.1.19108
Hello,

I’m in trouble to read some video files on my Android TV Internet Box (Freebox POP). In fact, when I launch it, I get audio OK, but a black screen. If I move forward/backward, I get back the video with audio always OK, but when the scene change (?!) it turn back to black screen.
Here is the file infos of one of the failing video file :

image
image662×755 69.4 KB

Any idea about how to fix it, please ?
NB : I can read the same video file without any trouble on my Plex Player from my Samsung SMART TV.

2

Hello,

… no support about it, please ?

3

Probably can’t help much, but I would like to congratulate you on the worst file name and structure I’ve EVER seen - if there’s an award for that - you should get it.

I’ll also take this opportunity to tell you AVI files are dead and rotten.

If you have the transcoder disabled - AVI files won’t work.

4

Hello @JuiceWSA,

Thanks for your answer.
Haha right, I agree ^^. I didn’t choose it, for sure :P.

About the AVI, I agree too, but still : it works when I play it on my Plex App on my Samsung Smart TV, so it seems to be a “bug” from the Android TV App.
Transcode must be ON (at least, I didn’t set it OFF - and my Synology DS1019+ is able to use transcoding), and I get a video feed when I move forward/backward, but just for few seconds :’(.

5

Still pending…

6

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