Dear Plex,
This has been an ongoing issue for 6 months now. It is still not resolved.
In suffering through another issue that I posted in the forum here, I discovered the Bluetooth remote works differently when in the Music Library view sorted alphabetically by artist with the currently playing track at the bottom of the screen. Here is the breakdown of the remote functions by view:
Button —> Action
Music Library view
Play/Pause —> Plays first album by first artist with artists sorted alphabetically
Next Track —> Next track
Previous Track —> Previous track
Now Playing view
Play/Pause —> Play/Pause
Next Track —> Skips approximately 1/2 second forward
Previous Track —> Skips approximately 1/2 second backward
I hope my troubleshooting will help you address this in a timely manner.
Thanks,
lithophone