Bravia 4k Android TV Freezing on anything with EAC3 7.1 Audio

Plex Players Streaming Devices
1

Server Version#: 1.18.4.2171
Player Version#: 7.27.0.15018
Plex Media Server Logs_2020-02-05_02-56-28.zip (4.0 MB)

Those logs are from when I started playing something with 7.1 audio, and then stopped playing after 15 seconds or so.

It just sits there on a black screen. The dashboard shows that it is direct playing both the video and audio, and it shows the timer moving, even though on the TV it is not moving and is stuck at no time passing.

Second set of logs is after starting and playing a movie with DTS 5.1 audio, which plays fine.

Plex Media Server Logs_2020-02-05_02-59-11.zip (4.0 MB)

I am able to play the 7.1 movie(s) fine on my android phone, and directly on my laptop through the web portal.

The TV model is: kd65x750f

2

Have you read @ [INFO] Plex, 4k, transcoding, and you - aka the rules of 4k ?

3

No, but I’m not actually playing anything in 4k, it’s all 1080p. It’s just a 4k TV.

4

Oi, you’re right I misread thinking you were trying to play truehd, not eac3 7.1.

But it sounds like a similar problem.

I’ll try to check logs later when I get to a pc.

5

@atgomez6555 see if your issue is related to @ Nvidia Shield EAC3 audio stopped working

(plex new experimental android tv player)

6

I’ve tried the listed fix, but it doesn’t seem to have an effect on my TV. I can see the video buffer out the 60 seconds or so on the bar, but it still plays nothing at all and is stuck at 0 seconds.

7

Here are some application logs from the TV.

logging.txt (1.1 MB)

8

Has any one found a fix for this problem?

9

Same for me!!
On Sony tv

10

@atgomez6555 you mark one of your messages as Solution so maybe noone even look into this thread

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