Bug? - Adding a new TV episode deletes locked titles of already existing episodes in the same season

General Discussions
1

Hi,

I have a TV show of documentaries where I have to fill in the metatags (Title, Originally Available, Summary) all by myself. I haven’t collect all documentaries, just some of them. But if I add a new episode to a season which already has some existing episodes, all titles in this season get lost - the title fields are empty but still shown as locked (the Sort Title field keeps the information).

Is this a bug?

The latest stable server version 1.9.7.4460 is in use.

Also the option “Update my library automatically” doesn’t seams to work for me anymore, I have to start the scan of a changed library manually.

Thanks in advance

2

please post the Plex XML info of one episode in that season.

3

I attached the XML-file of one of the episodes which lost the title.

Thanks for checking into this.

4

As a workaround I add the title in the beginning of the summary, so I can find it later again easily and fix it once more.

5

Ah, yes.
this series is still in an ‘unmatched’ state guid="local://...."

The issues is that this is in a library, which defaults to one of the online metadata agents.
Since the whole series is not marked as ‘Personal Video’, Plex attempts to find a match for it in the online metadatabases. During this, your manual edits get lost.

You must explicitly mark this series as ‘personal media’, so Plex doesn’t try further to ‘match’ it.

2 ways:

  1. if you only have such ‘custom’ series in the library, you can set the default agent of this library to ‘Personal Media Shows’
    ‘edit’ the library, go to the ‘Advanced’ tab, then select ‘Personal Media Shows’ in the ‘Agent’ dropdown.

  2. if you also have regular series in this library, for which Plex finds meta data online, you must only mark this particular series as ‘Personal’
    go to the top level of this series
    (Series have 3 levels:
    1 Series [or Show] title
    2 Seasons
    3 Episodes
    you want level 1, ‘series’)

Go to ‘Match’ (up, right under the ellipsis [ . . . ] )
‘Search Options’
make sure the dropdown ‘Agent’ has ‘Personal Media Shows’ selected
then click ‘Search’
then click on the only ‘search result’ and wait a moment.

If you now take a look at the Plex XML info of one episode, you should see that it changed to guid="com.plexapp.agents.none:...
This is what you need.

You can now restore your manual edits and they will persevere.

2 Likes
6

Got it. Thanks a lot for your help. So far I only used agents and corrected a few meta infos only. But this series is different. So, thanks again. Solution found :slight_smile:

7

Thank you OttoKerner. I have been pulling my hair out over the past year trying figure this out. I cant believe I did not think to look here sooner. I always have issues with my formula 1 library [each race is one season]. Since I’m adding multiple files throughout the wekeend, it was constantly erasing the title. I would need to re-add each episode at least 4-5 times per formula 1 weekend. Thank you thank you thank you.