[BUG] Hangs when trying to play SRT subtitles and Direct Play MKV's

Beta Version → Android 8.20.0.26521-beta
Server Version → #1.23.3.4707

When I play a 1080p MKV file with 5.1 AAC audio it will direct play instantly, unless I pick the imbedded SRT subtitle. Then it would just hang. Turn off the the SRT and it worked again instantly.

Here is the File XML,

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="12" librarySectionTitle="TV Shows" librarySectionUUID="3414cf68-9c02-46de-9211-f979cb311a93" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1623850176">
<Video ratingKey="75681" key="/library/metadata/75681" parentRatingKey="75674" grandparentRatingKey="75673" guid="com.plexapp.agents.thetvdb://361834/1/4?lang=en" parentGuid="com.plexapp.agents.thetvdb://361834/1?lang=en" grandparentGuid="com.plexapp.agents.thetvdb://361834?lang=en" type="episode" title="If Saturday Be... For The Boys!" grandparentKey="/library/metadata/75673" parentKey="/library/metadata/75674" librarySectionTitle="TV Shows" librarySectionID="12" librarySectionKey="/library/sections/12" grandparentTitle="Marvel’s M.O.D.O.K." parentTitle="Season 1" contentRating="TV-MA" summary="M.O.D.O.K. is turned away by his world conquering peers and forced to slum it with some blue-collar street villains. He intends to use them for his own gains, but a wild night out on the town leads M.O.D.O.K. to something more valuable: adult friendship?" index="4" parentIndex="1" viewOffset="276614" skipCount="1" lastViewedAt="1625627386" year="2021" thumb="/library/metadata/75681/thumb/1621611424" art="/library/metadata/75673/art/1621611425" grandparentThumb="/library/metadata/75673/thumb/1621611425" grandparentArt="/library/metadata/75673/art/1621611425" duration="1452701" originallyAvailableAt="2021-05-21" addedAt="1621611402" updatedAt="1621611424">
<Media id="143627" duration="1452701" bitrate="1428" width="1920" height="1080" aspectRatio="1.78" audioChannels="6" audioCodec="aac" videoCodec="hevc" videoResolution="1080" container="mkv" videoFrameRate="24p" audioProfile="he-aac" videoProfile="main">
<Part accessible="1" exists="1" id="145266" key="/library/parts/145266/1621618030/file.mkv" duration="1452701" file="D:\Media\TV Shows\M.O.D.O.K\Marvel's.M.O.D.O.K.S01E04.If.Saturday.Be.for.The.Boys.1080p.WEBRip.6CH.x265.mkv" size="259734057" audioProfile="he-aac" container="mkv" deepAnalysisVersion="4" requiredBandwidths="2424,1951,1951,1951,1951,1951,1951,1951" videoProfile="main">
<Stream id="309449" streamType="1" default="1" codec="hevc" index="0" bitrate="1234" bitDepth="8" chromaSubsampling="4:2:0" codedHeight="1080" codedWidth="1920" colorRange="tv" frameRate="23.976" height="1080" level="120" profile="main" refFrames="1" requiredBandwidths="2201,1902,1902,1902,1902,1902,1902,1902" width="1920" displayTitle="1080p (HEVC Main)" extendedDisplayTitle="1080p (HEVC Main)"> </Stream>
<Stream id="309450" streamType="2" selected="1" default="1" codec="aac" index="1" channels="6" bitrate="194" language="English" languageCode="eng" audioChannelLayout="5.1" profile="he-aac" requiredBandwidths="197,197,197,197,197,197,197,197" samplingRate="48000" displayTitle="English (HE-AAC 5.1)" extendedDisplayTitle="English (HE-AAC 5.1)"> </Stream>
<Stream id="309451" streamType="3" selected="1" default="1" codec="srt" index="2" language="English" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" displayTitle="English (SRT)" extendedDisplayTitle="English (SRT)"> </Stream>
</Part>
</Media>
<Writer id="159725" filter="writer=159725" tag="Patton Oswalt"/>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>

Do you have the option enabled to automatically adjust the quality? That is broken when using subtitles.

No, that is currently turned off.

Ok, please reproduce and then provide both the android logs and the server logs.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.