[BUG] Plex.tv/link Code not displayed

Plex Players Smart TVs
1

Player Version#: 10.28.0.3441 (367a93b4)

I just bought a smart projector running on android 11. After installing plex app from google play store I tried logging in, however the screen displayed does not display the code for the login:

PXL_20250724_170548934
PXL_20250724_170548934816×612 119 KB

I skipped the login to get the player version:
PXL_20250724_170524181
PXL_20250724_170524181816×612 60.5 KB

Can someone fix the bug or has a workaround?
Login with google does work, but my actual account is not linked to google.

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2

Ditto. I click ‘Sign In’ and it tells me to enter the code on my browser, but NEVER gives me a code. Eventually it tells me the code expired and asks to refresh. But again, it NEVER gives me a code. This is frustrating. Please fix this ASAP, Plex.

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3

Hi Guys,

I’ve got exactly the same issue with mine projector.

Can please someone help ?

Many thanks

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4

I also have the exact same issue with my projector (running android 11). Has anyone found a solution to this? Thanks for any assistance.

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5

Another one wirth exactly the same problem. I have pass Plex Pass and i can’t use because i cant’t log in.

Please some help or workaround ASAP!!!

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6

Any plans on fixing this any time soon, Plex? I’ve tried keeping the mobile setup and changing to the TV setup, and both do not display a code for me to enter and link. It’s been nearly two months since I first posted and the same issue persists.

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7

I have the same problem, please fix ASAP

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8

Are you guys using a vpn? I’ve only seen this happen, outside of a bug, when your ip gets rate limited. This commonly happens if you use a VPN. Turn it off temporarily to get the code, then turn it back on to connect to your server.

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9

Not using any VPN on the projector.

I still have the issue, and it seems that nobody has found solution for now.

Please, help !!!

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10

Not using a VPN. I click on ‘Sign In’ and where a code should be, it’s empty and black like the rest of the background. I even uninstalled and reinstalled the app hoping maybe there’d be an update by now, but the same problem persists.

1 Like
11

This is a really annoying issue, even when I click sign in with Google it refuses be a use it’s trying to create a new Plex account and my current account is with Gmail.

12

For everyone struggling, the only workaround I found:

  1. Sign in with my Google account (might create a new plex account if you have not used this method before).
  2. Share libraries with that account.

Not really satisfying but as I do not see a chance of getting this fixed soon, I can live with that.