[BUG] Plexamp on iPhone freezes after searching and selecting a result

Plex Labs
1

Server Version#: 4.100.1
Player Version#: 4.6.3

Plexamp on my iPhone 13 Pro (all latest updates) freezes when I search and then select a search result. For instance, I search “Tristessa” and then click on the song in the results, for a split second I see the slide-over which shows Play, Play Track Radio, Play Next, Add to Queue, etc… but it disappears immediately and all I see is the search results except now the entire interface is frozen. Tapping anywhere in the app has no effect.

However sometimes if I wait about 30-60 seconds then tap in random areas of the screen, the slide-over reappears, I can select Play, and the app continues to work normally. Other times the app stays in this frozen state. I have force quit the app and it makes no difference. This bug is repeatable 100% of the time. It does not matter if I’m listening to Airpods, streaming to an Airplay endpoint, or using CarPlay.

2

Also is this the only way to submit bugs? How often do Plex developers monitor these forums? I could not find any other way to contact them with a bug report.

3

This is a great way to submit bugs.

IIRC this was reported once before and I think it was related to a specific accessibility setting (?) I will search around and see, but do you have anything enabled around animations or motion?

4

You’re right, it seems like Prefer Cross-Fade Transitions (under Reduce Motion) is the problem. If I turn off that sub-option, then Plexamp works fine. I hope you guys can fix this in the next update, but for now this is a mostly acceptable solution. Thanks!

5

Ah, thanks for checking into it! I remember we tried to figure out what the connection was and … failed :laughing: