I will use the example given by @Volts and submit for this once verified.
If not, I will post back here
No need for sarcasm here. I just meant that I could’ve provided immediate feedback while the bug was being investigated. Because it sounds like a similar bug was being fixed instead of mine.
If you’re talking about #13373, that’s a completely different bug.
Thanks, although I think my example from the OP was also pretty good. Hey, as long as this gets tackled, I can’t complain.
Please let me apologize.
I do not like showing my personal side here so please understand.
I’m trying to recover from long covid and a chest infection which won’t quit.
I am not having a good month.
I’m normally bright and friendly in all correspondence.
I’m sorry if I allowed my frustrations from another user spill out here. It was not intentional.
Again, please accept my apologies.
I will figure this out, get to the bottom of it, and get it resolved.
You don’t need to apologize, maybe I did sound a little impatient. I just hate waiting. At the end of the day, we’re in the same team, striving for the same goal: A better Plex experience.
And thank you for listening. Get well soon!
I know something is missing here.
Please direct me further.
Source Files:
[chuck@lizum Fantastic Beasts and Where to Find Them (2016).2038]$ ll
total 69668676
drwxrwxr-x 2 chuck chuck 184 Mar 1 17:41 ./
drwxr-xr-x 3 chuck chuck 68 Mar 1 17:41 ../
---------- 1 chuck chuck 16859201962 Mar 1 17:11 Fantastic Beasts and Where to Find Them (2016) [1080p].mkv
-rw-r--r-- 1 chuck chuck 54170432046 Jan 1 2019 Fantastic Beasts and Where to Find Them (2016).mkv
-rw-rw-rw- 1 chuck chuck 311082334 Mar 1 17:13 Fantastic Beasts-interview.mkv
[chuck@lizum Fantastic Beasts and Where to Find Them (2016).2039]$
Scanning error in log.
Mar 01, 2022 18:45:58.785 [0x7f3bd763eb38] DEBUG - Activity: registered new activity 0aca5975-a6d7-4380-b43a-5da098194f85 - "Scanning"
Mar 01, 2022 18:45:58.785 [0x7f3bd763eb38] DEBUG - Scanning section 9
Mar 01, 2022 18:45:58.785 [0x7f3bdaffeb38] DEBUG - Completed: [192.168.0.13:38208] 201 POST /library/sections?name=IGNORE&type=movie&agent=tv.plex.agents.movie&scanner=Plex%20Movie&language=en-US&importFromiTunes=&enableAutoPhotoTags=&downloadMedia=&location=%2Fglock%2Fplex%2Fqa%2Fignore&prefs%5BenableBIFGeneration%5D=0&prefs%5BcollectionMode%5D=0 (9 live) TLS GZIP 23701ms 849 bytes (pipelined: 12)
Mar 01, 2022 18:45:58.785 [0x7f3bd763eb38] DEBUG - Activity: updated activity 0aca5975-a6d7-4380-b43a-5da098194f85 - completed 0.0% - Scanning IGNORE
Mar 01, 2022 18:45:58.788 [0x7f3bcad8cb38] DEBUG - MyPlex: Sending Server Info to myPlex (user=Chuck.Lasher@gmail.com, ip=, port=0)
Mar 01, 2022 18:45:58.788 [0x7f3bcad8cb38] DEBUG - HTTP requesting POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx
Mar 01, 2022 18:45:58.788 [0x7f3bd763eb38] DEBUG - Job was already killed, not killing again.
Mar 01, 2022 18:45:58.790 [0x7f3bd763eb38] DEBUG - Asked to cull library timeline before time 1646177158, we're starting with 2048 items.
Mar 01, 2022 18:45:58.790 [0x7f3bd763eb38] DEBUG - Library timeline cull complete with 2048 items left.
Mar 01, 2022 18:45:58.790 [0x7f3bd763eb38] DEBUG - Scanning IGNORE using en-US(Plex Movie) with 0 current media items and 1 section locations in the database.
Mar 01, 2022 18:45:58.790 [0x7f3bd763eb38] DEBUG - Performing a scan with 'Plex Movie' (language: en-US virtual: 0).
Mar 01, 2022 18:45:58.790 [0x7f3bd763eb38] DEBUG - * Scanning /glock/plex/qa/ignore
Mar 01, 2022 18:45:58.791 [0x7f3bcaec7b38] DEBUG - [Database optimization/com.plexapp.plugins.library.db] Activity: Ended activity de47baf3-e219-4897-a99a-0f2932bf4b6b.
Mar 01, 2022 18:45:58.791 [0x7f3bd763eb38] DEBUG - Scanner: Processing directory /glock/plex/qa/ignore (parent: no)
Mar 01, 2022 18:45:58.793 [0x7f3bd763eb38] DEBUG - Scanner: Processing directory /glock/plex/qa/ignore/Fantastic Beasts and Where to Find Them (2016) (parent: yes)
Mar 01, 2022 18:45:58.796 [0x7f3bd763eb38] ERROR - Error opening file '"/glock/plex/qa/ignore/Fantastic Beasts and Where to Find Them (2016)/Fantastic Beasts and Where to Find Them (2016) [1080p].mkv"' - Permission denied (13)
Mar 01, 2022 18:45:58.797 [0x7f3bd763eb38] DEBUG - Directory had 1 files, database had 0 files, can't skip.
Mar 01, 2022 18:45:58.797 [0x7f3bd763eb38] ERROR - Error opening file '"/glock/plex/qa/ignore/Fantastic Beasts and Where to Find Them (2016)/Fantastic Beasts and Where to Find Them (2016) [1080p].mkv"' - Permission denied (13)
Mar 01, 2022 18:45:58.798 [0x7f3bca9deb38] DEBUG - [JobRunner] Job running: FFMPEG_EXTERNAL_LIBS='/home/plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/62cc2bc-4226-linux-x86_64/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/usr/lib/plexmediaserver/Plex Media Scanner' '--match' '--type' '1' '--log-file-suffix' ' Matcher' '--files' '/glock/plex/qa/ignore/Fantastic Beasts and Where to Find Them (2016)/Fantastic Beasts and Where to Find Them (2016).mkv'
Mar 01, 2022 18:45:58.798 [0x7f3bd763eb38] DEBUG - Activity: updated activity 0aca5975-a6d7-4380-b43a-5da098194f85 - completed 99.0% - Scanning IGNORE
Mar 01, 2022 18:45:58.798 [0x7f3bca9deb38] DEBUG - [JobRunner] Jobs: Starting child process with pid 810487
Mar 01, 2022 18:45:58.803 [0x7f3bdace1b38] DEBUG - [HttpClient] HTTP/1.1 (0.0s) 200 response from GET http://127.0.0.1:37859/:/plugins/tv.plex.agents.movie/prefs
Mar 01, 2022 18:45:58.803 [0x7f3bd6ff2b38] DEBUG - [tv.plex.agents.movie] HTTP reply status 200, with 132 bytes of content.
Mar 01, 2022 18:45:58.804 [0x7f3bdaffeb38] DEBUG - Completed: [192.168.0.13:38210] 200 GET /:/plugins/tv.plex.agents.movie/prefs (9 live) TLS GZIP 32059ms 692 bytes (pipelined: 1)
Mar 01, 2022 18:45:58.832 [0x7f3bd6f69b38] DEBUG - Request: [192.168.0.13:38208 (Subnet)] GET /media/providers (8 live) TLS GZIP Signed-in Token (ChuckPA)
Mar 01, 2022 18:45:58.835 [0x7f3bdafdbb38] DEBUG - Completed: [192.168.0.13:38208] 200 GET /media/providers (8 live) TLS GZIP 2ms 5894 bytes (pipelined: 13)
Mar 01, 2022 18:45:58.843 [0x7f3bd6ff2b38] DEBUG - Request: [192.168.0.13:38212 (Subnet)] GET /library/sections (9 live) TLS GZIP Signed-in Token (ChuckPA)
Mar 01, 2022 18:45:58.844 [0x7f3bdaffeb38] DEBUG - Completed: [192.168.0.13:38212] 200 GET /library/sections (9 live) TLS GZIP 1ms 1478 bytes (pipelined: 1)
Mar 01, 2022 18:45:58.876 [0x7f3bdc9dbb38] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Media Scanner' exit code for process 810487 is 0 (success)
Mar 01, 2022 18:45:58.876 [0x7f3bca9deb38] ERROR - Unknown metadata type:
Mar 01, 2022 18:45:58.876 [0x7f3bca9deb38] DEBUG - Native Scanner: Executed Local Metadata stage in 0.08 sec.
Mar 01, 2022 18:45:58.876 [0x7f3bca9deb38] DEBUG - Looking for path match for [/glock/plex/qa/ignore/Fantastic Beasts and Where to Find Them (2016)/Fantastic Beasts and Where to Find Them (2016).mkv]
Mar 01, 2022 18:45:58.958 [0x7f3bd6f69b38] DEBUG - Request: [192.168.0.13:38212 (Subnet)] GET /media/providers (9 live) TLS GZIP Signed-in Token (ChuckPA)
Mar 01, 2022 18:45:58.958 [0x7f3bd6ff2b38] DEBUG - Request: [192.168.0.13:38208 (Subnet)] GET /library/sections (9 live) TLS GZIP Signed-in Token (ChuckPA)
Mar 01, 2022 18:45:58.959 [0x7f3bdaffeb38] DEBUG - Completed: [192.168.0.13:38208] 200 GET /library/sections (9 live) TLS GZIP 1ms 1478 bytes (pipelined: 14)
Mar 01, 2022 18:45:58.960 [0x7f3bdaffeb38] DEBUG - Completed: [192.168.0.13:38212] 200 GET /media/providers (9 live) TLS GZIP 2ms 5894 bytes (pipelined: 2)
Mar 01, 2022 18:45:58.988 [0x7f3bd6ff2b38] DEBUG - Request: [192.168.0.13:38212 (Subnet)] GET /media/providers (9 live) TLS GZIP Signed-in Token (ChuckPA)
Mar 01, 2022 18:45:58.989 [0x7f3bdafdbb38] DEBUG - Completed: [192.168.0.13:38212] 200 GET /media/providers (9 live) TLS GZIP 1ms 5894 bytes (pipelined: 3)
Mar 01, 2022 18:45:59.090 [0x7f3bd6f69b38] DEBUG - Request: [192.168.0.13:38212 (Subnet)] GET /library/sections/9/all?type=1&includeCollections=1&includeExternalMedia=1&includeAdvanced=1&includeMeta=1 (9 live) TLS Page 0-49 GZIP Signed-in Token (ChuckPA)
No -Interview listed
Only show 2160p file (as expected)
<Media id="139717" duration="7972352" bitrate="54358" width="3840" height="2160" aspectRatio="1.78" audioChannels="8" audioCodec="truehd" videoCodec="hevc" videoResolution="4k" container="mkv" videoFrameRate="24p" videoProfile="main 10">
<Part accessible="1" exists="1" id="139874" key="/library/parts/139874/1546404951/file.mkv" duration="7972352" file="/glock/plex/qa/ignore/Fantastic Beasts and Where to Find Them (2016)/Fantastic Beasts and Where to Find Them (2016).mkv" size="54170432046" container="mkv" videoProfile="main 10">
<Stream id="80608" streamType="1" default="1" codec="hevc" index="0" bitrate="53910" language="English" languageTag="en" languageCode="eng" bitDepth="10" chromaLocation="topleft" chromaSubsampling="4:2:0" codedHeight="2160" codedWidth="3840" colorPrimaries="bt2020" colorRange="tv" colorSpace="bt2020nc" colorTrc="smpte2084" frameRate="23.976" height="2160" level="153" profile="main 10" refFrames="1" width="3840" displayTitle="4K HDR10 (HEVC Main 10)" extendedDisplayTitle="4K HDR10 (HEVC Main 10)"> </Stream>
<Stream id="80609" streamType="2" selected="1" default="1" codec="truehd" index="1" channels="8" language="English" languageTag="en" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" samplingRate="48000" title="TrueHD Atmos 7.1" displayTitle="English (TRUEHD 7.1)" extendedDisplayTitle="TrueHD Atmos 7.1 (English)"> </Stream>
<Stream id="80610" streamType="2" codec="ac3" index="2" channels="6" bitrate="448" language="English" languageTag="en" languageCode="eng" audioChannelLayout="5.1(side)" samplingRate="48000" title="AC3 5.1-EX" displayTitle="English (AC3 5.1)" extendedDisplayTitle="AC3 5.1-EX (English)"> </Stream>
<Stream id="80611" streamType="3" codec="pgs" index="3" language="English" languageTag="en" languageCode="eng" headerCompression="1" title="English (SDH)" displayTitle="English (PGS)" extendedDisplayTitle="English (SDH) (PGS)"> </Stream>
</Part>
</Media>
Right. Why isn’t -Interview listed? Do you expect it not to be listed?
If you delete Fantastic Beasts and Where to Find Them (2016) [1080p].mkv, then the -Interview appears, correct?
Why does an unreadable (or ignored with .plexignore) file cause the extras to vanish?
Maybe I’m missing something obvious myself. 
There is no .plexignore file.
I’m doing this “Step 1” style – What happens when it can’t read one of the files. ?
(I’m slow like that 
)
I should be seeing my -interview in front of all the IVA correct?
(I don’t rip extras for the most part)
Interesting tidbit.
May be related, maybe not.
Sorting by inode number , which is how readdir() will see them
[chuck@lizum Fantastic Beasts and Where to Find Them (2016).2040]$ ls -lai
total 69668676
163208845325 drwxrwxr-x 2 chuck chuck 184 Mar 1 17:41 ./
152471457792 drwxr-xr-x 3 chuck chuck 68 Mar 1 17:41 ../
163208845326 ---------- 1 chuck chuck 16859201962 Mar 1 17:11 Fantastic Beasts and Where to Find Them (2016) [1080p].mkv
163208845327 -rw-rw-rw- 1 chuck chuck 311082334 Mar 1 17:13 Fantastic Beasts-interview.mkv
163208845328 -rw-r--r-- 1 chuck chuck 54170432046 Jan 1 2019 Fantastic Beasts and Where to Find Them (2016).mkv
[chuck@lizum Fantastic Beasts and Where to Find Them (2016).2041]$
That being the case, shouldn’t everything get ignored ?
I don’t have many extras myself. I think locally-provided extras are always listed before the IVA ones.
It seems like if it can’t read one of the files, it removes that file … and all associated extras. Even if those extras are still valid for other versions.
Will repeat with that in mind
Should I file this as it stands?
The thread relates to .plexignore.
When I looked these behaved the same -
.plexignore to hide one versionBoth resulted in all extras being hidden.
But @Ari originally posted about .plexignore. This doesn’t actually affect me, I was trying to help by reproducing and validating and adding on to his/her report.
I ask because .plexignore is a fickle thing.
One would think it’s not but a single incorrect character and/or placed in the wrong spot and 
If this can be sufficiently reproduced at this simple level, I’d like to do so but @Ari can make the final determination
My guess is that the local media assets don’t get “saved”, kinda like closing a file before it has the chance to ask you if you wanna save. Maybe a generous try-catch block if we’re talking in code.
I don’t understand what you mean by that. If the question is “Should I report this as-is, meaning extras don’t work when there’s a read error?”, I’d say go for it. It’s likely that both symptoms are part of the same bug/oversight so I bet if that gets fixed, both get fixed.
But can’t you reproduce it my way? Because I would’ve assumed that the plexignore case is much more common (Exhibit A: me) than having a file randomly lack read permissions.
I think that I’ve said earlier in this thread that I would want the plexignore functionality to get a little rework, fixing outstanding bugs and then also having the ability to also ignore more things like extras and subtitles. But let’s focus on the bug first 
I’ll give it a try by creating a targeted, single file, .plexignore file.
…adjusting for maximum 
[chuck@lizum ignore.2049]$ ls -la
total 8
drwxr-xr-x 3 chuck chuck 91 Mar 1 20:19 ./
drwxr-xr-x 28 chuck chuck 4096 Mar 1 16:10 ../
drwxrwxr-x 2 chuck chuck 184 Mar 1 17:41 Fantastic Beasts and Where to Find Them (2016)/
-rw-r--r-- 1 chuck chuck 106 Mar 1 20:19 .plexignore
[chuck@lizum ignore.2050]$ cat .plexignore
Fantastic Beasts and Where to Find Them (2016)/Fantastic Beasts and Where to Find Them (2016) [1080p].mkv
[chuck@lizum ignore.2051]$
Verified as well.
Bug report, with screenshots, log files, and plexignore contents submitted.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
Reopened by request.
There is no word from Engineering at this time.
