[BUG] PMS on Windows 10 crashing when trying to play a video remotely

General Discussions
1

This worked perfectly fine before upgrading to the latest PMS version.

I turned on Verbose logging. Is this where I should post this info or is there a better forum?

I’m on the latest version. Here is the end of “Plex Media Server.1.log”. I’m replacing my user ID with XXXXX

Jan 16, 2020 00:32:47.824 [10168] VERBOSE - Auth: Came in with a super-token, authorization succeeded.
Jan 16, 2020 00:32:47.824 [10168] DEBUG - We’re going to try to auto-select an audio stream for account 1.
Jan 16, 2020 00:32:47.824 [10168] DEBUG - Selecting best audio stream for part ID 35732 (autoselect: 0 language: en)
Jan 16, 2020 00:32:47.824 [10168] DEBUG - Audio Stream: 79778, Subtitle Stream: -1
Jan 16, 2020 00:32:47.824 [10168] VERBOSE - It took 0.0 sec to serialize a list with 1 elements.
Jan 16, 2020 00:32:47.824 [10168] DEBUG - MDE: Selected protocol hls; container: mpegts
Jan 16, 2020 00:32:47.824 [10168] DEBUG - MDE: analyzing media item 35707
Jan 16, 2020 00:32:47.824 [10168] DEBUG - MDE: E2 - A Skinner, Darkly: Direct Play is disabled
Jan 16, 2020 00:32:47.824 [10168] DEBUG - MDE: E2 - A Skinner, Darkly: media must be transcoded in order to use the hls protocol
Jan 16, 2020 00:32:47.824 [10168] DEBUG - MDE: E2 - A Skinner, Darkly: no direct play video profile exists for http/mkv/h264
Jan 16, 2020 00:32:47.824 [10168] DEBUG - MDE: E2 - A Skinner, Darkly: no direct play video profile exists for http/mkv/h264/dca
Jan 16, 2020 00:32:47.824 [10168] DEBUG - MDE: Killjoys - S3 E2 - A Skinner, Darkly: selected media 0 / 35707
Jan 16, 2020 00:32:47.824 [10168] DEBUG - Streaming Resource: Calculated bandwidth of 8580kbps exceeds bandwidth limit. Changing decision parameters provided by client to fit bandwidth limit of 720kbps
Jan 16, 2020 00:32:47.824 [10168] DEBUG - Streaming Resource: Determining preferred transcode encoders through transcode only decision.
Jan 16, 2020 00:32:47.824 [10168] DEBUG - Codecs: testing h264_qsv (encoder)
Jan 16, 2020 00:32:47.824 [10168] DEBUG - Codecs: hardware transcoding: testing API qsv
Jan 16, 2020 00:32:47.935 [10168] VERBOSE - [FFMPEG] - Using D3D9Ex device.
Jan 16, 2020 00:32:47.982 [10168] VERBOSE - [FFMPEG] - Initialize MFX session: API version is 1.15, implementation version is 1.30
Jan 16, 2020 00:32:48.013 [10168] VERBOSE - [FFMPEG] - MFX compile/runtime API: 1.15/1.30
Jan 16, 2020 00:32:48.294 [4952] DEBUG - Job running: C:\Program Files (x86)\Plex\Plex Media Server\CrashUploader.exe “–directory=C:\Users\Gordon\AppData\Local\Plex Media Server\Crash Reports\1.18.4.2171-ac2afe5f8” --version=1.18.4.2171-ac2afe5f8 --platform=Windows “–platformVersion=10.0 (Build 18362)” --serverUuid=d415293c2c06928171113779a06905b7a558e8c8 --userId=XXXXX --sentryUrl=https://sentry.io/api/1233455/minidump --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=Microsoft --model=x64 --device=PC
Jan 16, 2020 00:32:48.310 [4952] DEBUG - Jobs: Starting child process with pid 3416

2

As a test, how do I go back to the previous version of PMS on Windows?

3
1 Like
4

Thanks - just curious. Will the uninstall wipe out my databases (not the MKVs and MP3s/etc, but the metadata)?

5

Anyone? I’m happy to rollback to a prior version, but am curious if it’s going to have to spend days rebuilding metadata/etc. Is the procedure mentioned above “just replacing EXEs” or also wiping out data?

6

It does not. You may get by just turning off HW transcoding till they can get the driver sorted out.

1 Like
7

Thanks! I’ll try that experiment first.

8

FYI: Turning off HW accelerate prevents the server from crashing. Turning it back on caused the crash to reoccur (when playing from my cell phone not on my home wifi).

9

If this is with and Intel iGPU.

10

Updating my Intel graphics driver (655) to the latest version (7584) has seemingly fixed my problem. I need to test all combinations, but so far so good.

11

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