Plex Media Server constantly crashing on Windows 10 - Issue for months with no response

Plex Media Server Desktops & Laptops
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Server Version#: Version 1.25.3.5409
Player Version#: All Players - Local and Remote
Plex Media Server Logs_2022-01-29_22-12-19.zip (4.6 MB)

Hello,

For the last few months, I’ve been having issues with PMS just stop running and crashing multiple times a day. It seems that when it’s about to happen, posters stop showing up on clients, both local and remote until it eventually crashes. Another indicator of a crash coming besides posters not loading that I’ve noticed is subtitle settings not saving. If I turn them on, they stay off. If I turn them off, they stay on.

When the crash happens, I’m usually notified by a remote user unable to access content. The errors they get range from Network errors saying they can’t connect, and some can’t find the server at all. It’s resolved by restarting the machine or restarting PMS - But this shouldn’t be happening. Been happening for months to myself and mutiple other people both that I know personally and people I’ve seen report the same issue on the forums and reddit.

I’ve attached logs that were taken about 3 minutes after a reboot after the server crashed.

Please can we get some update on this issue.

Here’s the link to another post I made for the same issue. It has different logs from a different crash if it would help to cross reference them.

Thank you

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Does this occur locally as well or just for remote viewing?

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Occurs for everyone -local and remote. The actual PMS exe stops running all together

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I’m not verse with the logs, hopefully someone that is good with reading logs can take a look and see if they can pinpoint whats happening but if everything was working before. maybe the instillation got corrupted.
if you want to give it a shot, uninstall plex but leave all data files and then reinstall. See if that helps. There should be a post about how to do it without losing your database but i think it asks you when youre uninstalling. i’ll see if i can find and post.

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Provide screenshots of

Settings \ General (Show Advanced)
Settings \ Network (Show Advanced)
Settings \ Transcoder (Show Advanced)

When Plex Media Server stopped responding it the executable still running or has it exited?

What kind of video card do you have in your server?

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Looks like you are running out of memory when doing a HW transcoding

Please make sure your NVidia drivers are updated, as well as update to the latest version of PMS

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I have the server set to use the integrated graphics on my cpu for HW transcoding

Already installed newest update - hopefully that update can resolve the issue

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Here are the screenshots.

When it happens, the executable is no longer running. Not in the tray in the bottom right and not running in task manger. Needs to be relaunched to run again.

Using integrated graphics

I have updated to 1.25.4.5468 since that released a couple hours after this post.

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Try the following Plex Server settings:

Settings \ Transcoder \ Transcoder quality = Prefer higher speed encoding
Settings \ Transcoder \ (Uncheck) Enable HDR tone mapping
Settings \ Transcoder \ (Uncheck) Use hardware acceleration when available
Settings \ Transcoder \ (Uncheck) Use hardware-accelerated video encoding
Settings \ Transcoder \ Maximum simultaneous video transcode = 8

Settings \ Network \ (Uncheck) Enable server support for IPv6
Settings \ Network \ (Uncheck) Enable local network discovery (GDM)
Settings \ Network \ (Uncheck) Treat WAN IP As LAN Bandwidth
Settings \ Network \ (Uncheck) Enable Relay

How much physical RAM does your server have?

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I’ll give those a try.

I have 32gbs of DDR4

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I would recommend checking the Windows Event Viewer. If an EXE has stopped running that can often give you a clue. If you can find the entry, you can look at other events near the time of the PMS executable crashing, which can give valuable clues. The Windows Event Viewer is my “go to” when things aren’t running right.

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Any update?

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