[BUG] Remote Access Does Not Test IPv6 Connectivity

Plex Media Server NAS & Devices
1

Server Version#: tested on 1.14.1.5488 and 1.15.0.659
Player Version#: Plex for LG 3.86.1, webOS 4.1.0

The “Remote Access” page in Settings does not test IPv6 connectivity when IPv6 is enabled for the server.

I’ve been trouble-shooting an issue where playback would take ~40 second to start from two specific clients on my network to one specific remote server. With tcpdump I eventually figured out it was trying to connect via IPv6 (the remote server has a AAAA DNS record and IPv6 is enabled in PMS settings) but the firewall was only configured to allow access to port 32400 via IPv4. The client (an LG webOS TV) would eventually fall back to IPv4 and start streaming after around 40 seconds.

Despite this, the “Remote Access” page indicated the server was “Fully accessible outside your network”. If IPv6 is enabled in the Plex Media Server settings I believe the Remote Access page should test it.

2

Plex doesn’t fully support IPv6 yet.
Still a work-in-progress.

3

Okay, that’s understood. Do you want further bug reports for problems with IPv6?

4

Thanks Gary, that won’t be necessary until we get the Release Announcement that they’ve completed the work.

I don’t know what their schedule is at the moment so can’t predict.

My suggestion is to turn off all IPv6, especially if an IPv4 LAN, and let the IGD do the heavy lifting

5

Thanks @ChuckPa, I’m happy, as always, to help with testing this stuff.

I’d suggest that if the work isn’t complete, the protocol isn’t supported, the company don’t want bug reports and the company’s advice to users is to turn it off, that either the option is removed from the Network settings panel altogether, or there’s a clear indication by the tick box and in the documentation that this is the case.

I get this day in, day out, with network vendors much bigger than yourselves, stating that something supports IPv6 then it turning out not to be the case, or with severe caveats, once the kit is in testing or deployment. Be honest with your users before they get to the support forums and start wasting their and your time or, better still, fix it :slight_smile:

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