Bug Report: Plex Web Stalls at Splash w/ Custom Access URL - Works after rollback to 1.20.3.3483

Plex Media Server Remote Access
,
1

Server Version#: 1.20.4.3517
Player Version#: Web

My custom access server url is no longer working properly, if accessed the page just stays at the PLEX logo and never advanced to the actual server. It works fine at the local internal ip address, as well as from app.plex.tv/desktop but not my custom url anymore. If I roll back to 1.20.3.3483 it works just fine again.

I suspect it has something to do with Web being updated to 4.43.4 in the latest version, or this change: “(HTTP) Fixed an issue where clients could fail to connect to a server for some time after TLS certificate renewal (#11848)”.

I have remote access disabled and a reverse proxy tunneling plex traffic through my custom url over https/port 443 so that I can use a CDN for better peering. It’s worked flawlessly til this version and works again on reverting.

Debug logs attached. The logs are from starting the server and then attempting to access it via custom URL, then internal URL, and then lastly via app.plex.tv

Plex Media Server.log (958.3 KB)

2 Likes
2

Same with my previously working nginx location block.
Same with my previously working nginx location block.

Just the plex logo, nothing else afterwards shows

# Plex
location /web {
	proxy_pass https://10.10.0.1:32400;
}

Just the plex logo shows up, nothing else afterwards

1 Like
3

Same issue although plex.tv and remote streaming work. The only time it hangs for me is when attempting to access it via organizr.

4

Bump. Feel like this is a decent report, but haven’t heard anything at all and no progress seems to have been made, as the last 2 releases are still broken in this regard.

2 Likes
5

Having the same issue here with Ngnix previously working server block.
As others, works via app.plex.tv but not my custom domain.

Not sure if others have the same, but I first get a 401 unauthorized but Plex seems to correct itself and redirects and then freezes on PLEX logo.

Was hoping the last update would fix but has not.
Anyone have suggestions as a work around for now?

6

Turned out to not be a Plex issue, if you use Cloudflare, you just have turn off RocketLoader in cloudflare settings.

2 Likes
7

Damn! That was it! Thanks for that… was starting to drive me nuts.

8

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