Plex keeps resetting custom server access URLs

Server Version#:1.32.6.7557-7000
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

My Plex is installed on Synology, not the Docker version, and it’s been reverse proxied. I’m encountering an issue where, when I add the https reverse proxy domain to the Custom server access URLs in Plex’s network settings, it keeps resetting to my http domain after some time. It’s happening repeatedly. How can I resolve this issue?

Do you mean, as example:

  • https://mydomain.tld

becomes

  • http://mydomain.tld

?

Yes, that’s the case

That doesn’t make any sense so I’d like to open a PM with you and request that, the moment you spot it having changed, you grab the server logs and send them to me along with the Preferences.xml

For your logging, please make certain server DEBUG logging is enabled, VERBOSE is disabled, RESTART if you’ve made changes.

I fixed the issue after removing all authorized devices and re-declaring the server, do you know why?

If removing all previously authorized devices corrects the issue then someone/something has had access to your server and was changing the URL

I would recommend taking the next step in securing again.

  1. Go to Plex.tv/settings
  2. Change your password
  3. Force sign out all devices

I know it’s a pain so consider it (might someone still have access ?)

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