Server Version#: 1.15.2.793 on ubuntu 18.04.2 Player Version#: 3.83.1 on mac (but irrelevant as issue is with server) I have the same as many, as I found many posts on the same topics, but unfortunately I could not find a sustainable solution, I still can’t claim my server (well it randomly some t…

No idea about why it would unclaim itself, but for the claiming part, try this: [image] [REL] ClaimIt Apps & Tools If you just installed a new Plex Media Server, but it can’t be found, or you simply can’t claim it, then this might be helpfull

Thanks vm for the prompt response, tried that and it fails, logs below: Comparing entered passwords Comparing entered passwords ok Getting PMS Server Identifier Getting PMS Server Identifier ok Getting User Token from plex.tv Getting User Token from plex.tv ok Getting PMS Claim Token Getting…

Sadly not. http error 500 means internal server error, so it can be everything. And you used 127.0.0.1 as the IP address, correct?

My problem turned out to be with my Vonage Box. It was double NATing everything and I could not get through to claim the new server. To this day, I can’t figure out how the first Plex Server worked… Anyway, I moved the Vonage box behind my router (instead of before) and everything worked.

Thanks @dane22 appreciate the help, yes I was logged on the server itself but I also tried the local IP 192.168.1.11 and same results :frowning:

You have network issues, where req. times out Mar 25, 2019 19:00:39.648 [0x7fc4477fe700] DEBUG - HTTP simulating 408 after curl timeout Your log is full of 408 errors, so maybe a routing, dns or proxy/firewall issue?

Thanks @taproom , I do not have double NAT, I can actually access my server fine by just port forwarding on my rooter which I would think would not work if there was anything in between double NATing is that right ? @dane22 yeah i think you are right, I have turn off my firewall, i have played by t…

[image] laaray: Any pointers at what to look at next ? It’s most likely not a PMS issue, but something related to your OS and setup Start by verifying, that it can browse to a site, by typing: curl https://plex.tv/updater/products/5/check.xml?build=linux-x86_64&channel=16&distribution=debia…

thanks I have tried that and it worked, even as plex user: sudo -u plex curl “ https://plex.tv/updater/products/5/check.xml?build=linux-x86_64&channel=16&distribution=debian&version=1.15.2.793-782228f99 ” <?xml version=“1.0” encoding=“UTF-8”?> <MediaContainer friendlyName=“myPlex” identifier=“com.p…

Also from running the bash script, you nicely provided, the output shows that I can get user and PMS claim token, so that means the PMS can access plex servers right ? That should roll out any DNS/rooter settings no ? The issue seems to only be on the last step, which seems to post a request to th…

Can not claim server besides multiple efforts ... need help!

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dane22 March 25, 2019, 11:57pm 2

No idea about why it would unclaim itself, but for the claiming part, try this:

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Can not claim server besides multiple efforts ... need help!

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