Can see folders, but no movie files

Server Version#: Version 1.14.1.5488
Player Version#: same (I think)
(I hope I disabled the debug logging, apologies if it’s still on…)
I’m sure this is something with my setup. Ubuntu 14.04 (kxstudio) machine. Freshly downloaded and installed today. Permissions seem ok to my home dir, filenames might have been bad before, but have since been changed… not sure why I can’t see any movie files? I can see an mp3 in the “Music” folder ok. Logs are attached. Thanks!

Plex Media Server Logs_2018-12-26_21-36-17.zip (1014.0 KB)

Can you confirm how are your files named?

https://support.plex.tv/articles/categories/media-preparation/

Adding to what Nokdim has shared,

Another point to consider are permissions. Linux is strict. Just because you can see them does not mean Plex can. The first indication of this is if you browse to your media when creating a library and can only see the top most layer.

For that you need perform a sequence like this:

https://forums.plex.tv/t/using-ext-or-ntfs-drives-internal-or-external-on-linux/198544/3

Thanks for the replies. I’ve setup my movies in the same file naming convention as shown i.e.
/home/jon/_plex/Movies/m1/xx_S01E01.mkv

Permissions are 755 to this directory. My music is working with less permissions (644).

This is inside the Plex Media Server.1.log file - what does this mean?

Dec 27, 2018 08:29:24.116 [0x7f48aece5840] ERROR - Transcoder: Error cleaning old transcode sessions: boost::filesystem::directory_iterator::construct: No such file or directory: “/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions”

Do you have m1 added as a library or movies added as a library?

I added …/Movies as a Movie library, and …/Music as a Music library.

Maybe my Ubuntu config is missing a package? I removed the plexmediaserver package, and also plexmediaserver dir from inside /var/lib which seemed to flush any stored Library info and cache. Then reinstalled the package… Now I’m getting “there was an unexpected error loading this library”. I saw this before but somehow managed to make it past. I’m attaching logs from this new attempt. There are quite a few ERROR and CRITICAL messages…

Actually attaching files this time…Plex Media Server Logs_2018-12-27_10-03-34.zip (147.7 KB)

Regarding the transcoder directory errors. This is a known bug in the current version.
You can verify by installing an older you have on hand.

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