Can’t install Plex Media Server 1.21.3.4021

General Discussions
1

Windows 10, current version is PMS 1.21.3.4014

From within the UI, it says I have an update. I try to update it to 1.21.3.4021 and it just spins and doesn’t do anything.
I have tried to download the update from Plex.tv and it shuts down the service, gets partway through the install and then stops and I have to restart the service. At which point it tells me I have an update to install. Knowing this is the DDOS update I wanted to be sure to update or should I just wait for the next drop?

2

What service?

3

I guess service was the wrong word. It shuts down the PMS and then tries to install the update. It cannot complete and I have to manually restart the PMS by launching the Plex Media Server application.

4

So you are not running PMS as a Windows system service then?
If that is the case, try the manual update:

All you need to do is:

  • Stop/quit/end Plex Server with the tray icon
  • deinstall Plex Server with the regular ‘Apps’ control panel of Windows
    (do not use 3rd party ‘Uninstaller’ software like Revo etc.
    do not use “Registry Cleaner/optimizer” software like CCleaner et al)
  • for safety, reboot Windows
  • download the installation exe of the newer version and install it

(If you want to install an older version of PMS, take a look into %LOCALAPPDATA%\Plex Media Server\Updates)

5

I followed your steps and when I tried to uninstall PMS, it gets partway through and then fails with this message (same message when I tried to run the install and not uninstall first)

image
image816×612 203 KB

6

Here is the log it created
Plex Media Server_20210212075314.log (14.9 KB)

7

Please try the Microsoft FixIt to remove the old server version. Make sue that no 3rd-party anti virus does interfere.

8

Thank you. This churned for a while but finally allowed me to uninstall the PMS. I rebooted, installed the new version and rebooted again and all is well!

Thanks again for the help!

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9

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