Cannot claim server ("Unprocessable Entity")

[michaelkourlas]

Server Version#: 1.30.0.6486
Player Version#: 4.87.2

When I click the “Claim Server” button, nothing happens and the following logs appear in the console:

This happens on a brand new server with no configuration.

[BF_Moritz]

having the same problem on a brand new debian server

[cheg91]

Same problem

Dec 15, 2022 23:42:42.463 [25532] DEBUG - [HttpClient/HCl#dc] HTTP/2.0 (0.4s) 422 response from POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxiYZaDy
Dec 15, 2022 23:42:42.463 [25124] DEBUG - [Req#4dc] MyPlex: Did token exchange for claim (returnCode: 422)
Dec 15, 2022 23:42:42.463 [25124] ERROR - [Req#4dc] MyPlex: Got error: Unprocessable Entity

[michaelkourlas]

Glad to hear it’s not just me. Must be an issue with Plex’s servers.

It’s very disappointing that Plex doesn’t offer formal technical support, especially for Plex Pass subscribers…

[mikekacz]

Have the same issue. Hoping for quick resolution.

[sacwoo]

Same issues for me, running Unraid Plex Official Docker

[erikjohansson]

Same exact issue here.

[gamingplanet]

same issue. I can’t claim server or add another server. very frustrating.

[ashenclaw_gmail_com]

Me too, had windows update blue screen, had to reinstall, trying to add new server as it doesn’t recognize old one and same thing > claim server, nothing happens > Message
[Req#9add4] MyPlex: Got error: Unprocessable Entity

[paulla66]

and same here

[Syris1219]

ok I guess its just not me … same issue

[dane22]

We are looking into this, do stay tunned in

[howard787]

same here,i changed password for server,and everything now does not work-will not do that again.

[JohnBraham]

I’m stuck on the same problem, server bsod so had to reinstall it, tried every conceivable fix for hours

[dane22]

Issue has been fixed, so please retry claiming

[howard787]

works now,thank you for fixing it.

[robtok]

Still not working