Cannot claim server

Plex Media Server Metadata & Adding Files
2

Before embarking on this:

  1. make a tar.gz of the “Logs” directory in PMS.
  2. you can post them here for me to check if you wish.
  3. You’re looking for the obvious DNS lookup errors (Error code 6) and Permission denied (error code 13) errors.

Plex can’t claim for two reasons: 1. No communication with Plex.tv and 2. Can’t write the new credentials to Preferences.xml.

In conjunction with this, since the host is remote, you need a proper SSH tunnel. Be certain that is properly established.

We recommend port 8888 for the local port and 8888:127.0.0.1:32400 as the report port specification.