Cannot enable HW transcoding (nvidia) on existing PMS install

when you install plexmediaserver via dpkg -i /path/to/pms.deb did/does the installer detect HW ?

it should show both on the terminal and the installer logs, I can’t remember the file name, but might still be in the /tmp folder.

edit: /tmp/plexinstaller.log on my system

# Plex Media Server installation configuration info:  Mon 23 Nov 2020 05:55:37 AM CST
Init=0
Systemd=1
Custom=0
LinuxContainer=0
NewInstall=0
HaveOverride=1
OverrideFile="/etc/systemd/system/plexmediaserver.service.d/override.conf"
PlexUser="plex"
PlexGroup="dvrapps"
VideoGroup="render"
AppSuppDir="/dataplex/pms/Library/Application Support"
PlexTempDir="/transcode"
LangEncoding="en_US.UTF-8"
ExistingVersion=12100
HaveHardware=1
HaveTranscoderPref=1
NeedUser=0
NeedGroup=0
NeedVideo=0
Verbose=1
Running=1
Errors=0
Warnings=0
Havei915=0
HaveBeignet=1
HaveOpenCL=1
Platform="VB1416"
Processor="Intel(R) Xeon(R) CPU E5-2630L v2 @ 2.40GHz"
Distro="Debian GNU/Linux bullseye/sid"
Kernel="Linux proximo 5.8.0-3-amd64 #1 SMP Debian 5.8.14-1 (2020-10-10) x86_64 GNU/Linux"
Memory="64377 5543 5783"

what does ls -lah /dev/dri show ?

tekno@proximo:~$ ls -lah /dev/dri
total 0
drwxr-xr-x   3 root root        120 Nov 10 04:28 .
drwxr-xr-x  18 root root       4.5K Nov 10 04:30 ..
drwxr-xr-x   2 root root        100 Nov 10 04:28 by-path
crw-rw----+  1 root render 226,   0 Nov 23 05:55 card0
crw-rw----+  1 root render 226,   1 Nov 23 05:55 card1
crw-rw----+  1 root render 226, 128 Nov 23 05:55 renderD128

also, what kernel are you running, kernel 5.9 is incompatible with nvidia drivers currently

uname -a

tekno@proximo:~$ uname -a
Linux proximo 5.8.0-3-amd64 #1 SMP Debian 5.8.14-1 (2020-10-10) x86_64 GNU/Linux