Server Version#: 1.24.5.5173
Player Version#: 4.69.0
NVidia Driver Version #: 470.82.01
CUDA Version #: 11.4
After updating to latest plex version the HW transcoder no longer seems to be working.
The hopefully relevant part of the logs:
Nov 03, 2021 15:50:35.173 [0x7feb51d15b38] DEBUG - [Transcode] Found session GUID of 8f1c9ficp5uelw74ajcdtwyl in session start.
Nov 03, 2021 15:50:35.174 [0x7feb51d15b38] DEBUG - [Transcode] TranscodeUniversalRequest: using augmented profile Web
Nov 03, 2021 15:50:35.174 [0x7feb51d15b38] DEBUG - [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/45032?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=1enksdxolzukdjvcx8qifow8
Nov 03, 2021 15:50:35.179 [0x7feb51d15b38] DEBUG - [Transcode] We're going to try to auto-select an audio stream for account 1.
Nov 03, 2021 15:50:35.179 [0x7feb51d15b38] DEBUG - [Transcode] Selecting best audio stream for part ID 61579 (autoselect: 1 language: en)
Nov 03, 2021 15:50:35.179 [0x7feb51d15b38] DEBUG - [Transcode] We're going to try to auto-select a subtitle.
Nov 03, 2021 15:50:35.179 [0x7feb51d15b38] DEBUG - [Transcode] Selected a foreign audio track: ja
Nov 03, 2021 15:50:35.179 [0x7feb51d15b38] DEBUG - [Transcode] Subtitles: Found a candidate subtitle language [en] for a foreign film
Nov 03, 2021 15:50:35.179 [0x7feb51d15b38] DEBUG - [Transcode] Audio Stream: 146327, Subtitle Stream: 146328
Nov 03, 2021 15:50:35.180 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: testing h264_vaapi (encoder)
Nov 03, 2021 15:50:35.184 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API vaapi
Nov 03, 2021 15:50:35.184 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Generic error in an external library
Nov 03, 2021 15:50:35.184 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: testing h264_nvenc (encoder)
Nov 03, 2021 15:50:35.184 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvenc
Nov 03, 2021 15:50:35.191 [0x7feb51d15b38] ERROR - [Transcode] [FFMPEG] - Cannot load libcuda.so.1
Nov 03, 2021 15:50:35.191 [0x7feb51d15b38] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Nov 03, 2021 15:50:35.191 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Nov 03, 2021 15:50:35.191 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice vaapi
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API vaapi
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Generic error in an external library
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice nvdec
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvdec
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] ERROR - [Transcode] [FFMPEG] - Cannot load libcuda.so.1
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] DEBUG - [Transcode] Scaled up video bitrate to 11959Kbps based on 1.500000x fudge factor.
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] DEBUG - [Transcode] MDE: Selected protocol dash; container: mp4
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] DEBUG - [Transcode] MDE: analyzing media item 60017
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] DEBUG - [Transcode] MDE: E3 - Magic of Bonds: Direct Play is disabled
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] DEBUG - [Transcode] MDE: E3 - Magic of Bonds: media must be transcoded in order to use the dash protocol
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] DEBUG - [Transcode] MDE: E3 - Magic of Bonds: selected subtitle cannot be converted to a compatible format, burning into video stream
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] DEBUG - [Transcode] MDE: E3 - Magic of Bonds: avoiding video remux due to burned subtitle stream
Nov 03, 2021 15:50:35.194 [0x7feb51d15b38] DEBUG - [Transcode] MDE: E3 - Magic of Bonds: no remuxable profile found, so video stream will be transcoded
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: testing h264_nvenc (encoder)
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvenc
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] ERROR - [Transcode] [FFMPEG] - Cannot load libcuda.so.1
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] MDE: Cannot direct stream video stream due to profile or setting limitations
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice vaapi
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API vaapi
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Generic error in an external library
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice nvdec
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvdec
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] ERROR - [Transcode] [FFMPEG] - Cannot load libcuda.so.1
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] Scaled up video bitrate to 11959Kbps based on 1.500000x fudge factor.
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] MDE: The World's Finest Assassin Gets Reincarnated in a Different World as an Aristocrat - S1 E3 - Magic of Bonds: selected media 0 / 60017
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] Streaming Resource: Adding session 0x7feb51c57638:1enksdxolzukdjvcx8qifow8 which is using transcoder slot. Used slots is now 1
Nov 03, 2021 15:50:35.195 [0x7feb51d15b38] DEBUG - [Transcode] Streaming Resource: Added session 0x7feb51c57638:1enksdxolzukdjvcx8qifow8
Nov 03, 2021 15:50:35.196 [0x7feb51d15b38] DEBUG - [Transcode] Streaming Resource: Reached Decision id=45032 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=60017 part=(id=61579 decision=transcode container=mp4 protocol=dash streams=(Video=(id=146326 decision=transcode bitrate=11959 encoder=libx264 width=1920 height=1080) Audio=(id=146327 decision=copy channels=2 rate=44100) Subtitle=(id=146328 decision=burn languageCode=eng location=embedded))))
