Cannot make a decision because either the file is unplayable or the client provided

General Discussions
1

I’m getting this error when I try to play some files with Plex.

These files play perfectly in any other players, e.g. VLC

Host Server

14.04.1-Ubuntu SMP Tue Jun 28 19:17:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

Plex version

Version 3.27.1

Clients

Web in chrome and Roku

Results

Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data

Plex refuses to play

Expected results
Stream the video

ffmpeg info

Input #0, matroska,webm, from ‘/mnt/allmediadrives/media/movies/It (2017)/It.mkv’:
Metadata:
title : EVO
encoder : libebml v1.3.0 + libmatroska v1.4.1
creation_time : 2017-12-10 11:37:17
Duration: 02:09:11.10, start: 0.000000, bitrate: 4757 kb/s
Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709), 1920x1080, SAR 1:1 DAR 16:9, 25 fps, 25 tbr, 1k tbn, 50 tbc (default)
Stream #0:1(eng): Audio: ac3, 48000 Hz, stereo, fltp, 192 kb/s (default)

Log Output

What gives?

2

well, since this is my second post in a row that no support person wanted to help on…

if anyone else has this issue, go find another product, or click analyze on the library.

3

Can you provide the XML from Plex?

4

I provided the logs. I fixed it myself, so no, I can’t provide anything else.

5

Can you explain what you did to fix it? Maybe I can work backwards and figure out what the original problem was.