Cannot play rented movies on Android TV

For the second time I tried renting a movie through Plex (using browser). Then I try to play back using Plex app on Android TV (Sony Bravia). Get error “an error occurred while attempting to play this video.” There’s nothing wrong with the network; I can watch live TV, trailers, etc., just fine. Have restarted the TV.

If I try to watch on the Plex app on my Android phone and cast to the TV it just opens the Plex app on the TV and fails to play. If I uninstall the Plex app on the TV and try to cast from phone, it spins a bit and then goes back to the movie details.

If I try to watch in Chrome on desktop and cast to TV it freezes and doesn’t play.

Thank you for the report!

Would you be so kind and fetch the client app log after a playback attempt?
https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/

Log file is attached.

plex.log (301.7 KB)

Thank you for the log!
I have filed an issue for the team to look into.