Server Version#: 1.20.0.3133
Player Version#: webapp
Since the plex photo uploader still doesn’t work, I started transferring my photos and videos off my iOS devices with an app called photosync-app through a smb share set up on my NAS. It sends live photos that Plex cannot play. Is there any way to make Plex able to play these files?
Get info shows this on the file in question:
#### Media
* Duration 0:01
* Bitrate 9459 kbps
* Width 1440
* Height 1080
* Aspect Ratio 1.33
* Video Resolution 1080p
* Container MOV
* Video Frame Rate NTSC
* Web Optimized Yes
* Audio Profile pcm_s16le
* Video Profile high
#### Part
* Duration 0:01
* File 2020-07-24_09-25-49.MOV
* Size 1.66 MB
* Audio Profile pcm_s16le
* Container MOV
* Web Optimized Yes
* Video Profile high
* Codec H264
* Bitrate 8700 kbps
* Bit Depth 8
* Chroma Location left
* Chroma Subsampling 4:2:0
* Coded Height 1088
* Coded Width 1440
* Color Primaries bt709
* Color Range pc
* Color Space smpte170m
* Color Trc bt709
* Frame Rate 29.966 fps
* Has Scaling Matrix true
* Height 1080
* Level 4.0
* Orientation 6
* Profile high
* Ref Frames 1
* Stream Identifier 1
* Width 1440
* Display Title 1080p (H.264)
* Extended Display Title 1080p (H.264)
* Codec PCM
* Channels 1
* Bitrate 706 kbps
* Profile pcm_s16le
* Sampling Rate 44100 Hz
* Stream Identifier 2
* Display Title Unknown (PCM Mono)
* Extended Display Title Unknown (PCM Mono)
When trying to play these files, this appears in the plex media server log file:
Jul 25, 2020 19:38:15.496 [0x7efb237fe700] ERROR - Unknown metadata type: folder
Jul 25, 2020 19:38:15.554 [0x7efb23fff700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Jul 25, 2020 19:38:15.554 [0x7efb23fff700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Jul 25, 2020 19:38:15.554 [0x7efb23fff700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Jul 25, 2020 19:38:15.554 [0x7efb23fff700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Jul 25, 2020 19:38:15.555 [0x7efb23fff700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Jul 25, 2020 19:38:15.555 [0x7efb23fff700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Jul 25, 2020 19:38:15.555 [0x7efb23fff700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Jul 25, 2020 19:38:15.555 [0x7efb23fff700] ERROR - [FFMPEG] - Could not dynamically load CUDA
