Cannot Scan Music Library After Updating To 1.23.3.4692 (Logs Included)

Plex Media Server
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Server Version#: 1.23.3.4692
Player Version#:

After updating to 1.23.3.4692, PMS completely crashes during scanning of the Music library. The only way to get back up is to manually close and reopen it. The Movies and TV libraries scan fine with no issues. I even have an Audiobook library that is scanning fine. Music is the only one giving me a problem.

The only difference between the Music and Audiobook libraries (being they are both technically “music libraries”), is that the Audiobook library is using the old Plex Music Scanner and a 3rd party agent, and Music is using the newer Plex Music scanner and agent.

Could the problem be specifically with the Plex Music agent and scanner? I’ve included logs. When I rolled back to the previous build, the library scanned fine again. So, the problem is definitely being caused by this update. Please help. Thanks.

Plex Media Server Logs_2021-06-15_20-46-50.zip (5.4 MB)

1 Like
2

I’m having the same issue. Scanning music library results in instant crashes.

1 Like
4

Bump. Any updates on this? I’m having the same problem.

5

I have the same issue. Files reside on my Qnap NAS and this is occurring since the last two firmware updates. Plex updated as well.

I tried an older Plex version a got the same issue.

6

Hi,
Same here on Version 1.23.6.4881 (Synology DSM 6).
Is there any fix in the works ?

7

Same issue here too in version 1.24.0.4930 … Anybody got it working?

8

Ditto just downloaded some old Music from my OneDrive to clear space for my Xbox Captures and I got prompted to update to a newer version of Plex when trying to scan the music in, after updating still can’t scan anything in and I’m currently using DSM7…

9

Mine started doing this on Version: 1.24.0.4930
Still doing it on Version: 1.24.1.4931 - 6000
Plex Server running on Synology NAS 1815+ with DSM 6.2.4 - 25556

I find that analysing TV to add “Intro Skipping” and running the “audio fingerprinting” scan crashes the server app and requires log in to the Synology to manually run it again.

Also, since 1.24.0.4930, when clicking synopsis text that is truncated, in order to see any additional text after the ellipsis, all I see is a blank screen. This only happens on Movies for some reason.

Server: Synology 815+ NAS running DSM 6
Client: LG Web OS on CX OLED

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