Can't access plex.tv but working with proxy or VPN

Hello guys!

Since around 2 hours my server stop working, saying that It can be contacted. I figured it out that from ANY computer on my network I can’t access plex.tv, but if I use proxy or vpn, on same browser I can see the webpage without problems.

I have AT&T, everything seems to be working. I restarted router (pfsense), plex server (just in case). but seems that I can’t connect to plex.tv from my att connection. The error is connection timed out.

I been blocked from plex.tv? may be isp blocking plex.tv?

Thanks!

2 Likes

another thing, I can access support.plex.tv without problems too. Its all the ips from plex.tv that I can’t access :frowning:

Would be great if I can get some inside about this. Just my att bussinnes conection is the only that cant get to plex.tv (www.plex.tv, support.plex.tv all works) my server can’t operate without access to plex.tv.

Can be that my ip its being bloked? 172.11.242.207

Hey Deftoner. What version of the server are you running? When have you last upgraded? Are you on linux or another platform?

I ask because I had a similar problem this morning after upgrading to the latest release. I had to reinstall and purge everything then reinstall the previous release.

I wasn’t able to access the web client from any browser on my network.

I am seeing the same issue. The servers in the Amazon cloud are not responding to my Plex servers request for the past few hours. Also, downloading software from web page at plex.tv is not working either. Something is amiss in PLEX world…

I was on the version before 1.15.2.793 (i just updated to this to check if that help but not)

The problems is not on the server for me. Since it doesnt matter if I have my server on or not. I just CAN’T access to plex.tv on any browser or devices on my connection. or att or plex.tv is blocking me. Would be nice if any admin can confirm and I stop wasting time on this :frowning:

Since I have a business account att I added an extra IP from the internet ip pool that I have, and all works if I select that IP as primary. So definitely my normal IP its being blocked by PLEX servers. Either is a problem of software/server or I’m actively blocked by plex for some reason :frowning:

Thanks for the feedback @Zgle

It would be nice if someone like @BigWheel can give us an insight

THANKS

Looking to see what i can find out.

Thank you for that

Not sure if this info will help Did a wget to downloads.plex.tv and it worked. However, a wget to plex.tv fails

wget https://downloads.plex.tv/plex-media-server-new/1.15.2.793-782228f99/debian/plexmediaserver_1.15.2.793-782228f99_amd64.deb
–2019-03-19 14:07:57-- https://downloads.plex.tv/plex-media-server-new/1.15.2.793-782228f99/debian/plexmediaserver_1.15.2.793-782228f99_amd64.deb
Resolving downloads.plex.tv (downloads.plex.tv)… 104.18.156.41, 104.18.157.41, 2606:4700::6812:9d29, …
Connecting to downloads.plex.tv (downloads.plex.tv)|104.18.156.41|:443… connected.
HTTP request sent, awaiting response… 200 OK
Length: 81093862 (77M) [binary/octet-stream]
Saving to: ‘plexmediaserver_1.15.2.793-782228f99_amd64.deb.1’

plexmediaserver_1.1 100%[===================>] 77.34M 47.0MB/s in 1.6s

2019-03-19 14:07:59 (47.0 MB/s) - ‘plexmediaserver_1.15.2.793-782228f99_amd64.deb.1’ saved [81093862/81093862]

@plex:~# wget plex.tv
–2019-03-19 14:08:43-- http://plex.tv/
Resolving plex.tv (plex.tv)… 52.50.147.131, 52.18.254.79, 54.171.147.115, …
Connecting to plex.tv (plex.tv)|52.50.147.131|:80… failed: Connection timed out.
Connecting to plex.tv (plex.tv)|52.18.254.79|:80…

I’m exactly on the same page.
NOT WORKING: plex.tv (52.31.211.151, 52.18.254.79, 54.171.218.244, 54.154.198.3, 52.50.147.131, 52.50.215.159, 54.171.147.115, 52.16.101.236)
Working: download.plex.tv / www.plex.tv / forums.plex.tv / support.plex.tv ( 104.18.156.41, 104.18.157.41, 34.202.207.128, 52.4.180.28, etc)

It would be interesting to see if your IP address that is working is not listed on any RBL. I would check this link below.

No, mine is not listed there, just in dnsbl.spfbl.net but reason is “dynamic or domestic IP” since this databases are for email servers, to understand that the connection should come from a server IP and not domestic.

Interesting test anyway

Did you have any opportunity to check on this? Thanks

Sorry for delay. I don’t think is is a case if us blocking IPs because I would not think it would happen to multiple people.

We had another user say they contacted AT&T and they said which told them “They’re replacing a DSLAM server in my area. They believe that this is causing the issue.”

Talked to one of our Ops guys and asked if y’all would be willing to do a curl -v https://plex.tv and one of the bad IPs directly like curl -k -v -H "Host: plex.tv" https://52.16.101.236

If y’all are willing to share some tracert info that would likely be helpful as well.

plex:~# nslookup plex.tv
Server: 10.0.30.3
Address: 10.0.30.3#53

Non-authoritative answer:
Name: plex.tv
Address: 54.154.198.3
Name: plex.tv
Address: 63.32.177.143
Name: plex.tv
Address: 52.31.211.151
Name: plex.tv
Address: 52.50.147.131
Name: plex.tv
Address: 52.18.254.79
Name: plex.tv
Address: 54.171.147.115
Name: plex.tv
Address: 54.171.218.244
Name: plex.tv
Address: 52.16.101.236

plex:~# curl -v https://plex.tv

plex:~# curl -k -v -H “Host: plex.tvhttps://54.154.198.3

Sent traceroute via MSG

1 Like

plex:~# curl -k -v -H “Host: plex.tvhttps://54.154.198.3

  • Rebuilt URL to: https://54.154.198.3/
  • Trying 54.154.198.3…
  • TCP_NODELAY set
  • connect to 54.154.198.3 port 443 failed: Connection timed out
  • Failed to connect to 54.154.198.3 port 443: Connection timed out
  • Closing connection 0
    curl: (7) Failed to connect to 54.154.198.3 port 443: Connection timed out