I can’t seem to authenticate my server and plex.tv times out each time I try and load the site. The following is the error message from this morning, does anyone recognize it?
May 31, 2019 07:01:51.149 [4124] DEBUG - Sync: uploadStatus
May 31, 2019 07:01:54.996 [1672] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
May 31, 2019 07:01:54.996 [4124] DEBUG - PublicAddressManager: Obtaining public IP.
May 31, 2019 07:01:54.996 [4124] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip
May 31, 2019 07:02:10.114 [4124] ERROR - Error issuing curl_easy_perform(handle): 28
May 31, 2019 07:02:10.114 [4124] DEBUG - HTTP simulating 408 after curl timeout
May 31, 2019 07:02:10.114 [4124] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=408):
May 31, 2019 07:31:51.163 [4516] DEBUG - Sync: uploadStatus
Thanks for the info! I’ve seen around the forums that changing my router’s DNS server may help in some situations? Is that a relevant thing to try here?
Or maybe more generally, how would I go about pinpointing where the issue is? I’ve turned my VPN off and tried turning all firewalls off. If the rest of the internet works, I assume my ISP isn’t the issue, but I’m not sure what to change in my router or modem, if anything?
If you continue having DNS timeout problems, you might try setting your PMS to use a public DNS instead of your ISP. Example: Google is 8.8.8.8 & 8.8.4.4. There are many others. Search for “public dns.”
I have tried multiple public and isp-assigned DNS servers, none of them will let plex.tv load. I’ve tried downgrading my router firmware, adding and re-adding Plex firewall exceptions. Any other ideas?
Thanks for the reply, I was slowly coming to the same conclusion. Is there a way that I could determine that so when I call them I might have some ideas what I’m talking about?
The site and authentication server work on a cellular network but not on my wireless network. That’s how I’m logging into the forums and making these posts.
Hello FordGuy, I think I may have posted my previous answer as you were typing yours. When I connect my phone to my home wireless network, I can’t log on to PMS or Plex.TV. when I disconnect the wireless and use a cellular network, I can log into both Plex.TV and the forums.
c:\>nslookup app.plex.tv
Server: UnKnown
Address: 2605:6000:1514:20f8::1
Non-authoritative answer:
Name: app.plex.tv.cdn.cloudflare.net
Addresses: 2606:4700::6812:9c29
2606:4700::6812:9d29
104.18.156.41
104.18.157.41
Aliases: app.plex.tv
c:\>ping -4 104.18.156.41
Pinging 104.18.156.41 with 32 bytes of data:
Reply from 104.18.156.41: bytes=32 time=63ms TTL=52
Reply from 104.18.156.41: bytes=32 time=74ms TTL=52
Reply from 104.18.156.41: bytes=32 time=61ms TTL=52
Reply from 104.18.156.41: bytes=32 time=73ms TTL=52
Ping statistics for 104.18.156.41:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 61ms, Maximum = 74ms, Average = 67ms
c:\>tracert -4 -d 104.18.156.41
Tracing route to 104.18.156.41 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.1
2 35 ms 31 ms 34 ms 142.254.130.13
3 45 ms 48 ms 58 ms 70.125.216.193
4 52 ms 47 ms 55 ms 24.175.50.5
5 66 ms 64 ms 62 ms 24.175.49.8
6 51 ms 46 ms 51 ms 66.109.6.108
7 57 ms 60 ms 60 ms 4.59.126.33
8 * * * Request timed out.
9 58 ms 62 ms 60 ms 4.30.110.38
10 76 ms 72 ms 73 ms 104.18.156.41
Trace complete.
c:\>
I tried nslookup on app.plex.tv and all three commands ended correctly. However, when I try on plex.tv all the pings and tracerts time out. I’m still on my phone so I’m trying to get the exact results copied and posted.
