Can't add new new friend ( ongoing issue for at least 8 months)

Server Version#: 3.69.1
Player Version#: 1.13.9.5456

On Qnap NAS:

I added 2 new friends, they received the request and acknowledged but cant’ get access and they showed as pending in my local app. Had users logs out of all accounts on all devices then back in with no joy. After months of this I chose to add a different user with the same result. Last month I used the android app to add the user even thought the user was still hanging there in pending and within 24hrs it finally moved out of my pending to the friends section. I had to log into my local account to actually share libraries that i had previously shared, but it finally worked. An app update two weeks ago removed the option to add/manage users from the android app. Now i’m back at square one. Any ideas?

Would you mind sending a share to me so I can see what is going on?

Seems to have corrected itself with an update.

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