Can't add new users to plex despite having plex pass

Plex Media Server Remote Access
1

Server Version#: 1.43.1.10611
Player Version#: N/A
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

I’ve been unable to share my account with more users. I have a plex pass and in the past, was able to add 84 users plus my 15 home users. i recently removed all my users and now I can only add 21 plus my 15. Does anyone know what could be the problem?

2

Are you adding them by email address or by Plex user name. It seems to matter. Check out this forum thread.

https://forums.plex.tv/t/lifetime-plex-pass-you-ve-reached-the-limit-for-the-maximum-number-of-accounts-you-can-share-with/937515

3

I’ve tried adding both by email and username. Neither is working.

4

Then I would suggest posting your server logs so people smarter than me can figure out what might be happing.

Probably want to stop Plex, restart Plex then try adding a user and collect the Plex logs then. Should be less to hunt through.

5

I was able to figure out the problem. I had 4 stale servers from a failed server reboot. Also didn’t help that I renamed those servers the same name which further confused everything. Once I rebooted the server with a fresh server name, I was able to readd the users one at a time with no problem.

6

Good find. Glad you were able to get it cleaned up and working as expected.