Can't claim new Plex server

Plex Media Server Desktops & Laptops
1

I just installed Plex via Docker in my remote server. I went to plex web, logged in, but can’t claim this server. There is just no option to claim it. I tried everything, I tried manually requested claim token and paste it in variable PLEX_CLAIM, I tried to create ssh tunnel and use localhost in browser, but nothing. I can only see my other Plex server, but nowhere to claim my new server. For some reason logs says server already claimed, so it might be some bug?

Server Version#: 1.40.1

Server logs:
plex | ───────────────────────────────────────
plex | GID/UID
plex | ───────────────────────────────────────
plex |
plex | User UID: 1000
plex | User GID: 1000
plex | ───────────────────────────────────────
plex |
plex | **** Server already claimed ****
plex | **** adding /dev/dri/card0 to video group video with id 44 ****
plex | Docker is used for versioning skip update check
plex | [custom-init] No custom files found, skipping…
plex | Starting Plex Media Server. . . (you can ignore the libusb_init error)
plex | [ls.io-init] done.
plex | Critical: libusb_init failed

2

Where is your remote server hosted? Hetzner?

3

ihostart.com why?

4

Only as if it was Hetzner, that would have been the issue as they banned us from using Hetzner

5

I think there is an issue with Plex (claims) on the plex.tv side of things. A friend of mine could only watch fluently in 720p and after testing, and eventually reclaiming the PMS instance, both the web app and desktop app are saying there is no connection to my server, which runs on my LAN.

Even when I open the webinterface hosted on my server at home (http://server:32400/web/index.html), I still says that it can’t connect (securely).

6

I found solution. I had to completely uninstall Plex, delete all related folders and install it again, without PLEX_CLAIM code. Then I had to create SSH tunnel and access it via localhost in browser. Only after this specific procedure it started claim process. It took me a lot of time to figure this out, so hopefully it will be helpful to other people with same problem.

7

When I try to claim the server, even without PLEX_CLAIM code, I get a message saying that I am unauthorized.

EDIT:
Also when I manually claim the server with instructions found on Reddit, the machine gets claimed, but I can’t reach it (it’s even on my LAN…)

EDIT2:
Not sure what I did eventually, but upon retrying completely again it suddenly worked again for me.

8

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