hello
i m using PLEX since it s launch with a life time pass and all worked fine since the last update((no more libraries )
trying to fix it now over a few weeks new install etc etc no result
created a new account and OH WONDER all works fine…
no subscription
NO COMMENT
HHO
I’m not sure what you mean by “booting” but need server logs after whatever the issue is happens to try to help. If you coudl sign in but your libraries disappears then it is/was i’m guessing the database was maybe corrupted.
hello big
it s all explained in my post
regards
HHO
PS i guess they want to get rid of their old life time pass customers to sell new subsciptions
“platformVersion”: “10”,
“id”: “firefox”,
“name”: “Firefox”,
“version”: “140.0”,
“gecko”: true,
“platform”: “Windows”,
“platformID”: “windows”,
“platformModifierKey”: “ctrl”
},
“version”: “4.146.0”,
“username”: “TRASH2025”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “clients.plex.tv”,
“uri”: “https://clients.plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2025-07-11T20:50:12.508Z”
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2025-07-11T20:50:15.040Z”
}
]
no it isn’t
what does this mean exactly? do you have server logs from this install?
Those are web app logs, not server logs.
((no more libraries ) means that in my old account logging into plexserver there is no LIBRARY NO manage library etc
in my new account an the same PC all is there
regards
HHO
where to find the server logs on my pc ?
this is in settings …
Help us translate this app into your language here.
Automatically Sign In
Do not prompt to select a user or enter a PIN during startup on this device.
Remember selected tab
Default to the last selected tab for a media source.
Play Theme Music
Automatically play theme music in the background when available.
Allow Fallback to Insecure Connections
Allow this app to make insecure connections to Plex Media Server if secure connections fail.
Time Format
Currently all Plex Web settings and customisation are synchronised with other Plex Web instances.
Reset sidebar navigation and home screen layout to the default state. You’ll be redirected to the Setup screen, where you can choose a server (if you have access to more than one) and other media providers from which to build your navigation and home screen content.
NO server logs NO library NO nothing
see how that text is orange. is it a link to instructions.
Which could be result of a million things. often just means the server is not claimed or there is/was some network issue. If you claimed it with another account then you need to claim with with the one you want instead. this is different than signing into the web app
i just want my OLD account to work again
You need to claim your server with it. the account you are using on this forum only shows an old server named HHO Studio that hasn’t been seen in 7 months.
Your other account show a server named. HHO-Main created today.
these appear to be totally different computers though.
You mentioned you reinstalled to so not sure which you reinstalled or if the old server is still there.
To unclaim the sever you need to go to General Settings an sign out of your NON-PP account and then sign out of web app from that IP . then sign into it and claim with your PP account.
yup there seems to be a mismatching with 2 servers on the same PC…
going to delete the new account
but i guss i ll be again where it started since the last upgrade …
I don’t understand why you won’t sign out ( unclaim) the server from your other account like I said. You don’t need to delete it to do this. Your going to just make things difficult to solve
ok…unclaimed server HHO main and logged out new account
old account now says Initialising Plex Media Server
OK I now see the HHO-Main on your old account on our end. ( though remote access is not enabled)
remote rarely worked and i didn t need it as all my devices are on the same network
ok.
is it other wise working now locally?
no still initialising
If you open up a new browser window and just go to https://app.plex.tv does it show the same thing?
does the HHO-Studio server not exist anymore?
