Can't Connect to Plexamp from LAN on Windows 10 or Android, Plex App works fine on Both

Plex Labs
1

Plexamp will not connect to server via LAN on (2) Pixel phones and windows computer. The Plex app works just fine on all local devices ie: Pixels/Windows/Roku.

If I disconnect from WIFI and use Cellular Data, both Pixels will connect to server in Plexamp. If I use VPN on one Pixel with WIFI, it will connect (I assume Remotely).

I found this: https://support.plex.tv/articles/plexamp-network-connectivity-tips/, but I can’t change/locate the first 2 in my ATT router. Secure Connections is set to PREFERRED already.

Server Version#: 1.30.0.6486 (Docker/Ubuntu 20.04)
Secure Connections: Preferred
Preferred Network Interface: Any

Player Version#: 4.6.1 (Android)
I have logs and will PM them if necessary

Player Version#: 4.4.0 (Windows).
Can’t find logs

2

Please post client logs so we can make sense.

3

Here are the debug logs from an Android device,
1 wifi local to server(doesn’t connect)
1 with device level VPN enabled (connects immediately)
1 with 4g only (connects immediately.

Thanks for your help. Let me know if you need other files

4

These are the addresses it’s trying:

Jan 03, 2023 12:37:59.236 [Javascript] WARNING - DEVICE: Server connection https://xxx.yy.yyy.sss.plex.direct:32400 didn't work for rdnas: HTTP status -7
Jan 03, 2023 12:38:14.246 [Javascript] WARNING - DEVICE: Server connection https://xx.yy.uuu.wwww.plex.direct:32400 didn't work for rdnas: HTTP status -28

CURLE_COULDNT_CONNECT (7)
CURLE_OPERATION_TIMEDOUT (28)

When on cellular this connection works:

Jan 03, 2023 12:41:10.808 [Javascript] INFO - DEVICE: Server connection worked for rdnas ~ https://xx.xx.xxx.xx.yyyyy.plex.direct:32400

I don’t insight into your network to understand if those two addresses which are failing should work.

5

Plex for Android Logs (cadrob)-wifi.txt (671.8 KB)
Here is the log from the Plex app (which does connect) on the same wifi.

I’m not sure why Plex can connect, but Plexamp wont.

6

172-18-0-7 is the Docker IP Address of the Plex container. The IP address of the NAS is 192.168.1.169

7 
07-14 22:00:13.428  i: [PlexDevice] rdnas Setting https://192-168-1-169.14256dfb0293443db91700d159b1888c.plex.direct:32400 token: false types: [discovered] state: Reachable as the new active connection.

It appears that your server isn’t publishing the LAN IP (the 192.168.1.169 bit). The Plex for Android app does some network discovery (broadcast) which is likely what’s finding the server.

01-02 17:23:32.914  i: [GDM] Got browse reply from: /192.168.1.169

Your networking setup might preclude it knowing the correct IP, or you could add the IP manually in the server preferences.

8

I added the local IP and my Reverse Proxy address to the Network setting Custom server access URLs and restarted the Plex Container and it fixed it.

Thanks!

1 Like
9

I assume there’s a reason why it doesn’t see the external IP, but yeah, custom server URL is the way to work around any … “odd” sort of networking :sweat_smile:

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