Can't create libraries and add media content

Server Version#: 1.19.5.3112
OS#: Linux Mint 20 “Ulyana”

Hi, folks. Trust everyone is well. I recently upgraded to “Ulyana”. This morning, I couldn’t bring the desktop back from suspend. Had to do a hard reset to get the system back up and running. System is running fine but I’m having some problems with the Plex Server. When I open the Plex Web app, it shows that it’s connected to the server but there is no content. All the libraries have gone missing. So I decided to recreate those libraries.

A few years ago, when I was first migrating to Mint from Windows, I used ChuckPa’s excellent guide to creating “mount points” for external media folders and drives so that Plex could access them. Those mount points (folders) are sill there as I can see, open and browse them in the file manager, but they don’t show up in the “Add Folders” dialog inside Plex.

I’m not sure what’s going on, but I’m wondering if this has something to do with the fact that I updated Plex a couple of days ago to the latest version. In doing so, I first used the SNAP package, then uninstalled it (I think), and then used the dpkg package. Maybe that screwed something up. In the Start Menu, I do see two entries for Plex, one labeled “(Env)” and the other “(x-www.browser).”

If this all sounds like a bunch of gobbledygook, it’s probably because I’m confused, and not all that computer-savvy. Thank you for your help.

SNAP will not do what you want – good choice by not using it.

Here is the collection of Linux Tips. You’ll need them at some point as you learn.
https://forums.plex.tv/tag/server-linux-tips

To get your media, you’ll want to read here first

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After revisiting that, Verify user plex (or everyone (the ------r-x part) of the permissions allow Plex to read the media.

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ChuckPa, dear friend!, it is good to see you in these troubled times. Thank you very much for the links, a treasure trove of information that I truly appreciate having and I know will be useful down the road. I do owe you an apology, though. It seems I jumped the gun a bit by posting yesterday without first doing my due diligence. Contrary to what I thought when I wrote the post, the SNAP version of the server was still there. So, last night I removed it using sudo snap remove <package.name>. In fact, I removed both the SNAP and .deb packages, and then reinstalled the .deb package. And that was all I needed to. Voila! Also, lesson learned. Thank you again, my friend. Be well.

I’m glad you got them both sorted.

Did the new DEB installer work ok and put things all back to right?
(I’m migrating that to RPM packages now)

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Yes, the DEB package did set everything straight. In fact, once I uninstalled both packages and reinstalled the DEB package, everything was as before. I had to take no other steps. Why are you migrating to RPM? It is more reliable or versatile?

I am migrating the installer’s capabilities to bring it to those who use RPM packaging (Redhat, Centos, Fedora).

There won’t be any change in capabilities. I am bringing feature parity to the Linux packaging suite.

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Oh, okay. I understand now.

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